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    500 - Internal Error message:wrong Domain name

    Excuse me!

    At this screenshott error Message,the bottom show ""Web Server at hcktown.net"".

    I confused that my domain is "hacktown.com.tw" not hcktown.net

    Could u help me and tell me what's wrorg..

    Regards,

    2018-04-08_150800.png

    16 REPLIES 16
    Helper V
    Helper V

    Re: 500 - Internal Error message:wrong Domain name

    @hak,

     

    The domain hacktown.com.tw is not registered anywhere!, When did you register...

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error message:wrong Domain name

    Dear p3root

    Yesterday,the customer service helped me to change My Plesk Primary Domain "hactown.net" to "hactown.com.tw"。After exchanging the domain and webserver service beccomes unnormal.I can't run the Xoops install process.I don't know what's wrong ,so can u help me?'

    PS:hactown.com.tw includes SSL。

    Thanks.

    Best Regards,

    Helper V
    Helper V

    Re: 500 - Internal Error Message:wrong Domain name

    @hak,

     

    I'm getting Website Coming Soon page when accessed hactown.com.tw...

    Xoops must be installed on hactown.com.tw?, or hactown.net...

    Clear browser cache and flush DNS resolver and try to access hactown.com.tw...

    If in case you're still getting 500 Internal Server Error, maybe you can provide account access to me...

    https://www.GoDaddy.pro/PraveenThomas

    I will check the settings, and also liaise with internal team if needed...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error Message:wrong Domain name

    Dear Praveen Thomas

     

    Xoops installed both hactown.net and hactown.com.tw all unnormal.I am confused at err message "Webser at "hcktown.net" because of it is not my domail。I have granted you access to your GoDaddy products.

    Best Regard

    Helper V
    Helper V

    Re: 500 - Internal Error Message:wrong Domain name

    @hak,

     

    I am not able to access your GoDaddy account, please check delegate access again...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error Message:wrong Domain name

    I have granted you  full access to myGoDaddy products.Check it out.

    Best Regards

    New

    Re: 500 - Internal Error Message:wrong Domain name

    Dear p3root

    I have really  granted you  full access to myGoDaddy products.Check it out.

    How does your working?

    Best Regards

     

    2018-04-09_235931GrantAccess.png

    Helper V
    Helper V

    Re: 500 - Internal Error Message:wrong Domain name

    @hak,

     

    I was able to access your GoDaddy account and I'm working with the GoDaddy internal team to resolve the issues, I will PM you as soon as the issue is resolved...

     

    Thank you for your patience

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error Message:wrong Domain name

    Dear p3root

     

    First,Iwant to say sorry to u,because I am busy .My hosting is working now and it is normail.The customer service help me to solve the problem for three days .If I have any question,Iwill call u..

    Thanks for your help.You are a goodman and Professional....See u..

    Best Regards.

    New

    Re: 500 - Internal Error Message:wrong Domain name

    Dear p3root

    I see myhotsting's Domain name "hactown.net.tw" which is wrong.My own domain name is "hactown.net",so can you help me to change the domain name?

    Thanks

    New

    Re: 500 - Internal Error Message:wrong Domain name

    Dear p3root

    Oh my god...Where is my data ? Do you reset my all date?

    All of my domain's account and db are lost.My God...

    Can u recover it....Please

     

    Helper V
    Helper V

    Re: 500 - Internal Error Message:wrong Domain name

    @hak,

     

    The hactown.net.tw is just a dummy or test domain...

    Login into your Plesk control panel and remove the hactown.net.tw domain...

    Let me know if you would like me to remove hactown.net.tw...

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error Message:wrong Domain name

    Where is my data? I don't know you want to  reset my hosting..Now I lost my ssl...Do you backup data before resting?

    Helper V
    Helper V

    Re: 500 - Internal Error Message:wrong domain name

    @hak,

     

    I was coordinating with the internal team and resetting was our last option...

    We can always re-key your SSL certificate!, and we can install the certificate quickly...

    Do you know how to re-key SSL certificate?, or I can do that for you...

     

    Looking forward to hear from you...

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    New

    Re: 500 - Internal Error Message:wrong domain name

    Dear p3root

     

    My SSL is OK...Thanks for your help.But I have a question for PHP Version.Before you rest my hotsing,I can choose the higher PHP version.But After reseting I can't select . Can u tell me why?

    The version now is PHP Version 5.2.17。

    Highlighted
    Helper V
    Helper V
    Solution

    Re: 500 - Internal Error Message:wrong domain name

    @hak,

     

    You should be able to change your PHP version...

    Please go into Hosting Settings and look for PHP handler...

    ---------->Run PHP As *****

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA