First, I am a big fan of Go Central. Beautiful and easy. Appointments functionality has been a game changer for us.
That said, I have an issue I need help on.
The email confirmation for customers booking appointments automatically uses the SMS notification number as the ‘contact us’. We need to protect the cell number that is listed for for SMS alerts and would rather the ‘contact us’ in the email confirmation be the general business number, or nothing at all.
Solved! Go to Solution.
Thanks for posting in our forums. There should be a way to edit this from within the main business settings section. I suggest giving our support team a call to validate into your account and they can take a look.
Thanks, I appreciate the response. However, I am not in a position to call support due to travel.
Is there any way you can verify for me that this is a customizable field? I have been up and down all the options, and I can’t find it.
The only place the cell number is listed is in the notification section for the appointments.
The contact us number for the main business menu is the normal business number.
My guess is that the appointments functionality is picking the wrong number and no way to change it..
Thank you for taking the time to submit the feedback. We have heard of the need to use the general business number for customers to contact you, different from the number for you to receive text notifications. We are working on a plan to address this. We will keep you posted on the timing. If you have further unmet needs, please let us know. Thank you for using the product and please keep the suggestions coming.
Pianpian, GoDaddy product manager
@carolynlin Thank you for confirming that there is no solution yet and that I am not using the product incorrectly. It is what it is for now.
Regarding the go forward fix, I would like to see some ability to craft the confirmation message to the customer when they book an appointment. Currently, there is ZERO ability for us to craft that meaningful message to the customer. It is important for that message to the customer be appropriate and effective. There is NO way that should be standardized by godaddy, as it is personal and specific to the context of the business and type of appointment. Please let us edit this important customer message!
Any workaround advice to help us meet our use case would appreciated. For now, we had to turn off text notifications, which is not settling well with the owner. But better than publishing his personal cell to new prospects booking appointments.
@Philruff thank you for the further feedback, we will look into ways to address your needs. One workaround is for the business owners to sign up to GoDaddy's app Smartline, which provides a business phone number that can be used for text and call.
@Philruff Thank you for following up. You can learn more about Smartline here: https://www.godaddy.com/smartline. The basic concept is to get a number through Smartline, and use that number as the phone number in the Appointment admin settings, so that the business owner don't have to provide the personal number.
For the case you mentioned below that there is one number for business hours, another for appointment booking notifications, is something we are looking into and will develop new functionalities to support, not a bug.
GoDaddy product manager
Hope that helps.
@Philruff - For the record, I don't think you're being dense It doesn't sound like using SmartLine would be a good option for you, since you have an established business number. The "workaround" in this case would only be viable if you were able to use a completely different number on your website (the SmartLine number). As was said above, it's not possible (yet) to have a different number in the appointments section, but it is a feature we're working to add.
Hi @Philruff. Just wanted to give a quick update to let you know that Online Appointments now has an option to get text notifications at a different number than the one listed for the business. I think this solves the issue you had initially mentioned above