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    Getting Started

    Contact us section and Spam

    We are getting huge amount of auto spam via our contact form and of late its huge amount. A simple capta etc would solve this problem can it not be added?

    1 ACCEPTED SOLUTION
    Community Manager

    Thanks for the reply @Artery. It looks like you're on an older version of our Online Store that we no longer sell. This would mean there is not a CAPTCHA on the form, unfortunately. I will pass this issue on to our product team to see if there is a reasonable way forward for you. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    View solution in original post

    8 REPLIES 8
    Super User III

    What platform are you using to build the website?

    Getting Started

    Hi @Nate

    We just use the premium online store with go daddy 

    Community Manager

    Hi @Artery. Thanks for posting. I wanted to let you know that if you have a Websites + Marketing store, there is an invisible reCAPTCHA system already in place. Hope that helps. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    We do and GO Daddy need to look at whats going on were getting spam every day not just the odd one and loads basicly saying sign up to us as we go via contact forms. Its getting so many and tried speaking on phone before to Go Daddy to be told nothing can be done were starting to look at other compaines to move our site to. We have the preimum store so were a paying customer thats now bored of it and tbh its such a simple thing for Go Daddy to sort i am starting to think they are the wrong company to be with 😞 

    Community Manager

    I can understand your frustration @Artery. Can you provide the domain for your site and maybe an example of the type of email you're getting? I'll see if we can take a closer look. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

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    We also been getting anything from click here for sex to a blacmail email saying they have infected our website and unless we send money via bitcoin they will steal our database, we getting them all the time and every day. We get most of them in early hours so each day we come into an inbox full of spam. My problem is I do have real customers that contact me so I cant kill the contact us form. This started as oh well but its got to the stage now that every time I tried to raise this with GODADDY I am told there is nothing that can be done which is beyond frustrating hearing that from a tech company. We been with GODADDY for least 5 years but today I am now starting talking to the other sites from  WIX onwards as some of the spam is getting nasty and not nice for staff to see each day so its become a problem that will make me move my website soon which I wasnt looking to do so any help would really help us thank you 

    Community Manager

    Thanks for the reply @Artery. It looks like you're on an older version of our Online Store that we no longer sell. This would mean there is not a CAPTCHA on the form, unfortunately. I will pass this issue on to our product team to see if there is a reasonable way forward for you. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    View solution in original post

    Thank you Jesse, we never knew there were any other newer versions of the online store we just renew each year. At least this makes more sence whats going on and thank you for your time working this out and hopefuly we can get a solution now