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    Customers Not Getting Newsletter eMail Verification

    I tested the Subscribe link using a personal email address not connected with my GoDaddy account and no verification email was sent out. How do I fix this? 

    4 REPLIES 4
    Moderator
    Moderator

    Re: Customers Not Getting Newsletter eMail Verification

    Hi @Mjdryna, thanks for posting.

    I'm not aware of any issues. I recently tested this and didn't encounter any trouble. You might want to check your spam/bulk mail folder for that email address. Otherwise you might want to call Support so they can test your individual account in detail.

    ^Gary

    Gary - GoDaddy | Community Moderator
    24/7 Support | Check System Status
    New

    Re: Customers Not Getting Newsletter eMail Verification

    I put in over 20 email address and shows only 8 were sent ?

    cstrasia
    Former Employee

    Re: Customers Not Getting Newsletter eMail Verification

    @Mjdryna - As Gary mentioned, first check your "other" or "spam" folder for the email.  


    If you don't find it, make sure your sign up form is set to "Double Opt-In" subscription.  It's set this way by default, but if you've changed it to "Single Opt-In" the subscription email will not be sent. There are some help articles that explain this further.

    If it continues to happen after updating your settings, feel free to use the "chat" link in the upper right corner of your Email Marketing product to be directed to our email marketing specialists.

     

    Thanks!

    Christie S

    Product Manager

    GoDaddy Email Marketing

    cstrasia
    Former Employee

    Re: Customers Not Getting Newsletter eMail Verification

    Hi @JEET,

    Thanks for the message. There could be a few reasons that not all your emails were sent, check out this help article for more info.  If you're still having trouble sending or have other questions, feel free to reach out to our Email Marketing specialists by using the "chat" link in the upper right corner of the product. 

    Thanks!

    Christie S

    Product Manager

    GoDaddy Email Marketing