Difficulty adding a section to a new page

[UncleHarley]

Building my site with GoCentral.  Created a new page...  Gratitudes.  Message says Page Empty and gives me a button to Add Section.  I click on that and a side screen pops up with a list of possible formats for the section.  I choose one and click ADD.  Nothing happens.  Nothing happens.  What am I doing wrong.  I called GoDaddy and they said they do not walk people through problems.  Couldn't believe my ears after all of the promises of great support.  Help!

[MrVapor · Accepted solution]

Hey there @UncleHarley 

Yeah, they should have helped you with this one or at least sent you the help guide. 

Also, try logging in and editing your site on an incognito or private window that doesn't cache. When I do editing, I always you a cacheless browser.

[KristyW]

Hi there @UncleHarley. 

Thanks for posting and being a part of the GoDaddy Community. 

We are very sorry to hear that you've had an unpleasant experience with our support team. Quality of support is something that we take great pride in and this definitely doesn't sound like the type of experience we want customers to have. We will have your feedback forwarded on to improve how things are done. We're always looking for ways to get better and we appreciate you sharing your feedback with us.

[UncleHarley]

Did I not ask my question in the proper forum?  I called GoDaddy back and got a customer service rep that was better.  She said that using an older / not as updated browser like Explorer could be the problem.  I went to my Chrome browser and had no problems.  Sure wish the first rep had known or shared this with me.  It would have saved me a lot of angst.

[UncleHarley · Accepted solution]

Called GD back and was told to use Chrome vs. Explorer.  Worked.  Thanks.