You should contact (by phone or chat) a customer support representative in order to investigate the problem from your account. Live chat team is on Mon-Fri at 5AM - 6PM Arizona time UTC-7 and phone support is on 24/7 here https://uk.godaddy.com/contact-us.aspx
***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.