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    In my Online Store, why do returning customers have to reenter details every time?

    Why do returning customers to my online store have to re-enter their details every visit / purchase, am i missing something in my store setup ?

    Customers should be able to create a store account, and be able to log back in to purchase items or review their cart .

     

    Cheers

    Craig

    32 REPLIES 32
    Advocate VII

    Hi @Harry-Power,

     

    Are you referring to the online-store provided by GoDaddy or a third-party e-commecrce system?  In almost all good carts there is indeed a setting for "remembering logins".  In some systems, the customer has to click a box for explicit permission to remember and retain login information.  Other systems will offer a remembering option on the final checkout page.  Where that box is placed and the options for showing are cart-dependent (e.g. GoDaddy vs WooCommerce vs Magento...).

     

    Because of PCI-Compliance, some carts do not provide the "remember option" unless you have a secure certificate (SSL) installed, or over ride this (or similiar ) option in a configuration file.

     

    Hope this helps,

    James

    Not Just Pretty Sites, Pretty Doggone Smart Sites

    Thanks for the reply James,

    Yes, it is th GoDaddy Online Store, I find it pretty frustrating due to the lack of features it has vs the cost ...

    ie, can't export my product files to Exel for bulk pricing and qty changes - no customer database, other than those who have signed up for email news .....

     

    Reluctantly, I think Shopify is looking good when my subscription runs out in  August

     

    Cheers

     

    Craig

    Hi @Harry-Power

    Thanks for taking the time to participate here on GoDaddy Community!

    I can verify that there isn't a feature for returning customers to log in. I'm not sure if that is something that we will add or not. However, our developers are constantly looking at customer feedback and continue to add features. 

    As for bulk editing, this isn't possible via CSV (though you can bulk upload new products this way). However, there is a bulk editing option when managing your products that gives a similar functionality to if you were editing the products in a database/spread sheet. 

    Do others in the community think customer login is a feature we should add? It would be great to see more comments on this. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    Customer login for repeat customers would be a serious PLUS in my book! Shouldn't this pretty much be a default nowadays for any ecommerce solution out there??

    Yes, yes, yes.

    When a customer returns and you "know" him, it makes him feel more like family.  Another reason to shop with you.

     

    GoDaddy has excellent customer service, but the company lacks greatly in seeing things from their client's (me) or their client's clients (my customers) viewpoint.

     

    Of course I have to be able to export my inventory and manipulate it!

     

    GoDaddy suffers from being programmer-driven and not sensitive to marketing needs or what a person needs to make it easier to run a business.

     

    The Online Store and other add-ons I've bought are good, but they fall short of where they should logically go.  Should the program be able to tell me which products sell best?  I don't know, but I'm SURE that it should allow me to download/export my own inventory (that I typed in), so that I can manipulate it myself!  I was shocked when cust. svc. told me that there wasn't enough demand for that (ability to export inventory to, say, Excel).  I find that VERY hard to believe.

     

    Conclusion:  Online Store is good.  I like it.  But the jury's still out because it falls short in several key areas.

     

    Jesse:

    Not sure what is being said here. There is a sign in option at the top of the Godaddy shopping cart page (username and password). Is this what you are discussing?

    On another note the following shopping cart option would be useful. I am basing these comments on use of ProStores when I was working part time in a local train store.

    1 - list view of all product in 'inventory mode' so that changes to multiple product inventories can be made on one page and all changes saved with one click.

    2 - a one page method inside the shopping cart to make a single price change to multiple products all priced the same. Again all changes saved with one click.

    Joe

    Certainly i am facing the same problem, Customer account login session should be included in online store it is the much needed service. There are lot of negative things in GoDaddy online store, i curse the day i chose to open my online store with GoDaddy. 

    I know this is bringing up an older topic, but I was actually blown away when one of my customers called up and told me that this feature was MISSING!!! This is a no brainer feature to me and needs to get added. Obviously, the information is already stored as we capture emails from orders, so how hard would it be to give them 'account level access' as well - even if it didn't remember the form of payment. 

    This should be a one day process for any decent dev to work through. It's a simple secured database that would remember customer name, address and possibly the order history... Not difficult to do.

    Yes, absolutely, customers should always have that choice - to have their log-in info saved.  I'm wondering if they can save it using the Google auto save?, if it's not offered via the specific website/store?

     

    I would definitely like the option of online shoppers being able to create an account it gives the customer a more"secure" sense of my online store. Less hassle of always have to enter all their info as well

    The returning customer feature would be a great addition.  I was actually in my products and looking to see if that was available.  I found this community information and began to look around and saw that someone had already asked.  I'm happy with GoDaddy so far, but this could soon become a deal breaker.  I have customers that are asking for the ability to create an account so they do not have to enter their info and payment choice, each time they order.  

    I too find it frustrating that there is no option for a customer to sign in and create an account. In fact it might be a deal breaker for me, because I always create an account when shopping online, and I find it a pain to have to re-enter my information. It's important for repeat customers because it allows them view their order history, track their orders, and hold things in their cart until the next time they login. It's helps to create a better customer experience and build a better relationship with them. I was shocked when I found out the feature is not available. I'm currently looking at other options such as Shoppe Pro and Shopify because of this. I wish Godaddy would consider adding this feature on because it really should be included. 

    Yes, our customers should be allowed to log in to an account.  The old Quick shopping cart had WAY more (and MUCH better) options than the current online store option.  I may be looking for a new hosting service as well.  I have 1000 products to enter and I have to MANUALLY ENTER THE SAME SET OF OPTIONS FOR EACH ONE!!  In QSC, the option list stayed in a drop down list for you to choose from.  Why did SOOOOOOOO many functions of the QSC not migrate over to the Online Store???????

    Yes add my customers ask about it all the time they say it's easier for them.

    Yes, Log ins are a must, it's been 2 years since go-central emerged and this still isn't an option?

    I know many will not comment about this, instead they will give Kudos. However, this is a basic feature for all ecom platforms. I myself do not order from a site unless I have the option to set up an account to log in and view my order history. It just makes it feel like a safer environment to purchase from among so many other benefits. Also, when creating emails for marketing, in the template it shows "buy one get one free" In which is an option not available for us to offer our customers for sales. We can only do coupon codes. It's a basic feature that so many other plat forms have. If I would have looked before investing so much time in building my site with gocentral and seen that I couldnt offer an actually sale such as BOGO Free or BOGO for a set value of %off, I wouldn't have continued building :'( So disappointing. I am looking into other options however I feel so frustrated with the entire platform. It had SO MUCH potential but there's so many basic things like this log in missing.


    @JesseWwrote:

    Hi @Harry-Power

    Thanks for taking the time to participate here on GoDaddy Community!

    I can verify that there isn't a feature for returning customers to log in. I'm not sure if that is something that we will add or not. However, our developers are constantly looking at customer feedback and continue to add features. 

    As for bulk editing, this isn't possible via CSV (though you can bulk upload new products this way). However, there is a bulk editing option when managing your products that gives a similar functionality to if you were editing the products in a database/spread sheet. 

    Do others in the community think customer login is a feature we should add? It would be great to see more comments on this. 

     


     

    Jesse - without the returning customer log in we will lose a lot of business

    Wondering if there is any update on the addition feature of retaining customer information/login.

     

    This is one of the reasons I have been shopping around for a different ecommerce provider. Sadly there are several key features that seem to be missing from Website Builder that other ecommerce providers have available.  

    I'm wondering as well.  If not, I will have to move to something else.  It's a shame that this isn't standard by now.  My customers want to be able to see what they have ordered and the status - just like any other website.  Please post an update.  Because this will be a deal breaker for me.

    @texasdazzling There are a couple of other major deficiencies in the GoCentral Store that you should be aware of besides this issue as well. The search box flat out doesn't function. You can read the specifics here:

     

    https://www.godaddy.com/community/GoCentral-Website-Builder/A-Strong-Case-to-AVOID-Go-Daddy-for-sell...

     

    Also, there is no where to put category copy, which has prevented my categories from being indexed, which in turn prevents the product-level ranking. It's been 14 months and no fix.

    Hopeful - I just tried a general search on both the website and the store. They brought up several products so seem to work fine.