Hi @Lucidmama. Thanks for being part of GoDaddy Community! It's hard to know for sure what's happening in your situation. If you can provide more information and possibly screenshots of the issue you're having, that might help others in the community offer suggestions on how you can get this resolved.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.