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    New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    When I go to my website online, I can click on the photos to enlarge them but I've replaced one photo & now it won't enlarge when I click it - I get an "locked" icon ( like an chain link) and the photo won't enlarge. 

     

    I can see the photo on the page on my website but if I try to enlarge it or scroll to it by scrolling through the photos leading up to it, all the photos appear and enlarge except that one. Thats when I get the locked icon.

     

    Please help! 

    6 REPLIES 6
    Super User III
    Super User III

    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    @luftman 

     

    Can you give us a link to your site and let us know which image is giving you this issue - it sounds like it could just be a link formatting, but it could be something else



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    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    http://www.theheronsview.com/herons-view.html

     

    1st photo on left, top row,  green bedspread  

     

    and 

     

    1st photo, bottom left row,  2 twin beds

     

    Both cannot be "clicked on" and enlarged as the other photos can 

     

    Thx

    Super User III
    Super User III

    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    @luftman 

     

    That looks like it maybe a setting with the image - did you try to remove those images and add them back?



    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    Yes, removed & re-added but same problem.

    Even trying adding other photos but same thing happens. The problem seems to be with the "space" the photo is in, not the photos themselves.

     

    Super User III
    Super User III

    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    @luftman 

     

    I've asked one of the other Super Users on the forum to jump in on this - I'm not as familiar with the GoDaddy website builder and I think you are on the older version of it. We will have to wait for the other super user to jump in on this to get the answer.



    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    Super User III
    Super User III
    Solution

    Re: New photo added to website can't be seen when clicking to enlarge - get "locked " icon

    @luftman 

     

    You are, indeed, on the older Website Builder that GoDaddy used to offer. It sounds like you've done all the troubleshooting possible from your end. Your best bet to get a resolution to this particular issue will probably be calling into phone support or contacting live chat. It sounds like there may be a glitch of some sort within the builder programming itself.



    I am a GoDaddy End User - Just Like You
    * Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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