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    Password Protected PDFs taking DAYS to be noticed by GoDaddy server

    When we upload an updated password protected PDF into our files which is accessed by folks with a link, bookmark, etc (is actually a membership directory) it takes DAYS for the new document to become available.  The older document - even though it doesn't exist on the server - all caches and histories have been cleared - still is retrieved by all computers.  Then mysteriously, some days later - POOF.   Even GoDaddy techs can't figure it out.  VERY FRUSTRATING - and creates confusion when contact information is looked for by folks and they are provided incorrect information.   HELP!

    1 ACCEPTED SOLUTION
    New

    Today, we discovered that if we totally delete the file we wish to replace/update, AND delete the folder where it is located, then add the folder back and upload the updated PDF, the issue is resolved and the correct file is immediately available.

    View solution in original post

    2 REPLIES 2

    Hi @LOCC

    I have moved your topic to our 'Building Websites' section as the discussion pertained to web content. This will help other members with similar issues locate your discussion to find the solution or offer feedback to help. Can you provide a link to the page of the PDF file? More details would be helpful. 

    KayJay - GoDaddy | Community Moderator
    24/7 support available at x.co/247support
    New

    Today, we discovered that if we totally delete the file we wish to replace/update, AND delete the folder where it is located, then add the folder back and upload the updated PDF, the issue is resolved and the correct file is immediately available.

    View solution in original post