• GoDaddy Community
  • Websites + Marketing | Website Builders
  • Websites + Marketing | Website Builders

    cancel
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 
    New

    Products page not loading

    Unable to open my products page. Logged in successfully and all other pages open but when trying to open 'my products' it keeps showing: 'an unexpected error has occurred'.

    Help! I need to update my website page. Thanks. 

    5 REPLIES 5
    Super User II

    @PG1985 

     

    Sounds like a caching issue. Try loading the site in an incognito/private window and you should have no issues.



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    Thanks.

    I've tried that and unfortunately still the same problem.

    Running into same problem to no avail. Customer Support chat just tells me to open new browser. I feel I have tried that. Admittedly I'm on an older system and am not finding the problem on a newer system.  But still, something has changed in the last couple of days on the GoDaddy side..

    Firefox ESR 52.9.0 (32-bit)

    Community Manager

    Hi @PG1985 and @LogoHair. Are you still having this issue? It's possible there was something temporarily occurring on our end, but I haven't heard of others with the same issue. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    Still the case.  I've finally found away around that page via the menu drop down letting me get to the Mail Workspace Center.   To test for you I went to godaddy.com (I was already logged in) and then hit Products at the top of the page.  "An unexpected error occurred" is the only thing that shows up in the field of the page....but I hear my old laptop fan speed up as if that page is likely a lot heaftier load than it use to be.   All the heavy loaded animated windows and overdone Flash is really not helping those on older platforms. But hey, you're not alone in messing with a good thing.