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    The connection was reset - Uploadind an specific PDF file


    I have a problem uploading an specific PDF file. 

    I have an asp.net application hosted on Godaddy.

    My application there is no problem, I am right about it

    There is no specific way to some file. All file, just uploaded and saved in determinated folder.

    My web.config is correct. Upload size is correctly configurated. I can upload files bigest than this with success. So the problem is not with file sizing.

    I read all Internet pages about this error, but there is no soluction with success to me.

    I tried a lot of soluctions, but the error is the same.

    I called to Goddady support and there is no error logged and my website is online correctly.

    Godaddy support said there is no anti virus or black list enable.

    I try print this PDFfile in an PDF printer. The new file was updloaded with success! But my client will not do, this workarround..


    The problem is:


    -I try upload the file;

    -In Chrome status bar, uploading start and percentage increase.

    -About 40% status show 'connecting..' and percentage restart to zero.

    -Percentage increase again, util about 40% and restart.... 

    -The browser try upload about 4 times, repeating this increase and restart...than..

    -The bowse shows error :

    This site can’t be reached

    The connection was reset.




    I don't know if is possible, but if this PDF file is not correctly formated or if there is a lot of protections, the file can be rejected...


    Thanks for your help.

    I realy don't know what to do more..

    Sorry about my bad english.

    I can send to you this file to analyse, if you want.

    1 REPLY 1
    Community Manager
    Community Manager

    Re: The connection was reset - Uploadind an specific PDF file

    Hi @Davirm. Thanks for being part of GoDaddy Community! If I understand what you're saying correctly, it sounds like there is a specific PDF file that you are not able to upload, even though you have uploaded others successfully. If that's true, it would almost certainly have to be a problem with the file. If your upload script is working for other PDF files, then it's not likely the server or your script. As far as I know, there wouldn't be anything on the hosting side that would prevent the upload of that kind of file. 


    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.