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    Unable to access backend of Prestashop after 1 click install with installatron

    I transferred my domain from Bluehost to Godaddy and changed the DNS to the default servers. After that I installed Prestashop 1.7.2.4 to my domain. I received an email confirming the Prestashop installation was completed but I am not able to access the backend of Prestashop to start building my store. When I visit my site all I see is a domain parking page from GoDaddy instead of the login for Prestashop. Can someone please help? I am stumped.

    2 REPLIES 2
    Community Manager
    Community Manager

    Re: Unable to access backend of Prestashop after 1 click install with installatron

    Hi @jamiej, were you able to get this sorted out?  If you're still unable to see your site, please share your website URL so we can take a look and provide you with some guidance.  Thanks!  

     

    MPC

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    Re: Unable to access backend of Prestashop after 1 click install with installatron

    Yes, I solved the problem by removing the parked domain status. After that I was able to access the prestashop dashboard.

    Thanks, Jamie