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    Unable to link my website to an existing Facebook Business page

    I have followed the directions in the GoDaddy article titled "Connect or add my site to Facebook business page," however, in Step #5 where it says I should be able to select an existing Facebook Page, my current page does not show up.  The GoDaddy wizard continuously wants to create a brand new page on Facebook.  Any hints/ideas on how to make my existing business page show up as an option?

    6 REPLIES 6
    Super User III
    Super User III

    Re: Unable to link my website to an existing Facebook Business page

    @RustyGriswold 

     

    I just tested this and was able to connect without issue. Personally I have 2 facebook logins - one for personal and one for business - is it possible you are logged into facebook with a different email than the one that manages your business page?



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    Re: Unable to link my website to an existing Facebook Business page

    No, I have only one Facebook login.  I am an administrator on two business pages, and neither shows up on the GoDaddy portal.

    Super User III
    Super User III

    Re: Unable to link my website to an existing Facebook Business page

    @RustyGriswold 

     

    If you go to https://www.facebook.com/settings?tab=business_tools do you see GoDaddy Social as one of the active integrations

     

    Screen Shot 2019-08-01 at 10.26.13 AM.png



    I am a GoDaddy End User - Just Like You
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    * Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    Highlighted

    Re: Unable to link my website to an existing Facebook Business page

    Yes I do see it, and I have the proper business page checked.

    Capture.JPGCapture2.JPG

    Solution

    Re: Unable to link my website to an existing Facebook Business page

    It may be coincidental, but I used a different browser (was using Firefox before, tried Chrome) and now it works.  I was able to successfully link to Facebook.  So perhaps there was a period of time that needed to elapse?

    Super User III
    Super User III

    Re: Unable to link my website to an existing Facebook Business page

    @RustyGriswold 

     

    Very Strange - it could have been a cache or timeout issue - very odd either way



    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community