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    Webpage Not Available

    For some time I have been getting webpage not available messages on my site. It happens on mobile and pc. Sometimes it will give the message and then open 5-6 seconds later. Other times it just never opens. It only takes 3 seconds for a customer to leave the site. A few minutes ago a customer messaged me on Instagram that the site was not available. I was just on the site a few seconds earlier. How many customers have navigated to my site, and then left because it didn't work. How can we fix this asap. I need the site to load 100% of the time. My website is www.corneliushardy.com

     

    The domain is through GoDaddy as well as the online store. 

    3 REPLIES 3
    Super User III
    Super User III

    Re: Webpage Not Available

    @CorneliusH 

     

    I just checked the site and it loaded in about 2 seconds for me. That makes me think it's more an internet provider issue than a server issue. I tested it on some websites that pull up info on how fast the site loads and it loads globally between 1-3 seconds.



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    Re: Webpage Not Available/?isc=gdcommment

    It does load fine sometimes. It's the times it doesn't load I'm worried about. While internet provider may be a problem, I've experienced it on mobile and also on my home wifi. I can't accept the fact when customers message me about it.

    Cornelius
    Owner at Cornelius Hardy
    www.corneliushardy.com
    407 435-7458

    Realtor at Century 21 Carioti
    www.luxuryorlandoflhomes.com

    Connect with me on Instagram @corneliushardycollection
    @luxuryorlandoflhomes
    Community Manager
    Community Manager

    Re: Webpage Not Available

    Hey @CorneliusH. Intermittent issues can be hard to troubleshoot, regardless of who your provider is. I just checked the site on Host Tracker and it resolved without issue for 82 locations worldwide. The best thing you can do in this situation is to collect examples of when/where the issue is occurring and then compare examples to find what the common elements are. It could be something related to network, region, browser, operating system, etc. The more data you can collect, the easier it will be to determine the root cause. As far as I know, there haven't been any ongoing issues on our end that would cause something like this. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.