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    square and godaddy ecommerce connection issue

    Hi there,

     

    I have an connection issue with godaddy and square. I tried to connect square in payment setting, while it showed connected, a red text also stated that "We were not able to retrieve the default Square location. Please try again later", as a result, I don't see the options with Square to accept any type of payment when I run a test checkout.

     

     

    I have contacted customer supports, neither square nor godaddy is able to solve the issue yet.

    Anyone has experience dealing with it?

     

    Appreciate it

    1 ACCEPTED SOLUTION
    Employee

    Hello @otisooo and thank you for being a part of the Community!

     

    I am sorry you are experiencing this issue. I was researching how to solve this issue based off of the error message you have received and found a Square article that can assist with editing your default location. Based off of the error message and Google research, the address listed as your default has not been validated. I would update that address and reattempt the Square connection.

     

    I hope this helps in regards to your troubleshooting and hope you have a wonderful weekend 😎.

    GoDaddy Support is available 24/7!

    View solution in original post

    1 REPLY 1
    Employee

    Hello @otisooo and thank you for being a part of the Community!

     

    I am sorry you are experiencing this issue. I was researching how to solve this issue based off of the error message you have received and found a Square article that can assist with editing your default location. Based off of the error message and Google research, the address listed as your default has not been validated. I would update that address and reattempt the Square connection.

     

    I hope this helps in regards to your troubleshooting and hope you have a wonderful weekend 😎.

    GoDaddy Support is available 24/7!

    View solution in original post