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Can't access to cpanel, webmail subdomain. It redirects me to my main website

Hello everyone.

 

I was having some problems trying to enter to my cpanel admin page or webmail.
Since I had godaddy hosting I used to enter to my cpanel or webmail trough my subdomain https://webmail.motorlat.com or https://cpanel.motorlat.com but, as I wrote before, now when I enter to that site instead of shows me the login page shows me the index page (https://motorlat.com).


I've called to GoDaddy team but they didn't give me a solution for this.

 

My DNS Configuration is this one:

 

dns.JPG

 

 And as you can see, https://cpanel.motorlat.com shows me my index page.

 

web.JPG

 

 

 

I already know that I can enter using this url https://motorlat.com/webmail or https://motorlat.com/cpanel, but those url use ports different from port 80, and as the most of time I am in my work and have a firewall so I can't access due to ports restriction.

 

Anyone can help me with this matter?? Thanks

2 REPLIES 2
Moderator
Moderator

Re: Can't access to cpanel, webmail subdomain. It redirects me to my main website

Hi @motorlat,

 

Thanks for posting. Unfortunately, due to cPanel updates there is no other workaround for port 80, sorry for the confusion.

 

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Can't access to cpanel, webmail subdomain. It redirects me to my main website

Hey @Lisi thanks for your reply.

What is weird is that I have another domain pointing to the same hosting and I can enter to cpanel and webmail using port 80.

http://cpanel.f1lat.com