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Can't add accessible guest ftp account

Using CPanel, I can add a guest ftp account. However I've tried FileZilla and CuteFTP and can NOT connect! I can connect when using the original FTP account for the shared space with my domain. What is up with trying to create a guest account with its own directory? Its there, but I can't FTP into it. It says "Login authentication failed. Critical error: Could not connect to server" Login details are correct.