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Cannot Access Hosting Panel

Hi, 

It has been a few hours that we cannot access to our cPanel and even when we tried to access to cPanel via godaddy Manage Hosting menu, a few errors were listed as follow: 

 

 

Failed to mkdir(/home/00000000/.cpanel): Permission denied at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
......

 

Failed to fetch stat item: filesusage:_max at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 49, <CONFIG_FILE> line 40.

 

We cannot access to any service including cPanel emails and file managers , ...

 

Any help is appreciated 

Thanks

 

1 REPLY 1
Moderator
Moderator

Re: Cannot Access Hosting Panel

Hi @Meixam,

 

Sorry to hear you're unable to access your cPanel account. I'd recommend contacting live support so they can investigate the issue.

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support