Could not create directory for theme & files on my cpanel missing

[kapampangankupa]

Good day,

I would like to ask  what should i do if i cant install theme on wp and it show Could not create directory. i reupload the backup of our  subdomain because  the files are missing even we didnt deleted. the subdomain files on public_html was missing and im only the one have access on our cpanel. someone reported that our subdomain cant access.

this is our subdomain

http://kkpkonlineregistration.kapampangankupagmaragulkuintl.com/kkpk/id

thank you for your help.

[PL281]

@kapampangankupa 

If you are trying to create a subdirectory using the domain (sub domain) I believe you will run into a character limitation as the directory name is too long

[kapampangankupa]

We already have subdomain directory before but last week our subdomain
files missing on public_html even we didnt delete it.

Now we reupload the backup but the theme is missing and we try to reinstall
it it show could not create directory.

[PL281]

@kapampangankupa 

This sounds like a permissions issues - I would double check that the folder has read/write permissions.

Also what error are you getting - can you post a screen capture of the file manager to show us where the issue is

[kapampangankupa]

See screen shot

[PL281]

@kapampangankupa 

Your screen shot (or link to screen shot) didn't post

[kapampangankupa]

See screen shot

[PL281]

@kapampangankupa 

Ok so I see your public_html - you have a WordPress site there and i see your subfolder kkpkonlineregistraiton with another wordpress site

So where are you not able to create the subfolder and what if any error message do you get when trying to add it

[kapampangankupa]

If i install the theme it show COULD NOT CREATE DIRECTORY. Because after i reupload the backup when i browse the subdomain appear theme missing.

[PL281]

Do you mean I WordPress when you install the theme it isn’t working???

If that is the case look in settings / media and see if there is a path set there

[kapampangankupa]

Yes, if i reinstall the DIVI theme or any theme showing could not create
directory

[PL281]

@kapampangankupa 

If there is no path in Settings -> Media

Then in the cPanel file manager make sure wp-content and theme both have 755 for the permissions

[kapampangankupa]

If there is no 755 what should i do?

[PL281]

@kapampangankupa 

If you don't see the 755 for the permissions when you are in the cPanel file manager that 100% could cause the issue of not being able to upload

What you can do is click on the folder and then click permissions

Then set the settings as below 

You should then be good to go

[kapampangankupa]

There is no 755. How can i set permission?

[PL281]

@kapampangankupa 

Were you able to see the screen captures I included - you do the permissions in cPanel - File manager

The last screen capture show which check boxes to create 755

[kapampangankupa]

The permission are correct

[kapampangankupa]

The permission are correct

[kapampangankupa]

I check the file manager the folder of the theme still on the public_html folder under upgrade folder,when o go on wordpress the theme does not exist and when i upload the theme failed to install.

See screen shot below,

[PL281]

@kapampangankupa 

From the last screen capture you posted - It looks like the wp-content/themes directory is missing - so therefore when you go to upload it is failing - WordPress can create the folders within themes (or plugins) but the themes (and plugins) need to be there to start with

[kapampangankupa]

What should i do,so i can upload theme?