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Deluxe Linux Hosting - Can't Upload Website Using FTP: Getting Error Message

Hello,

I'm getting the following error message while checking my connection and trying to upload my website. What's going wrong. Yes, password, server, port etc are ALL correct.

 

Trying 50.63.212.1...
TCP_NODELAY set
Connected to 50.63.212.1 (50.63.212.1) port 21 (#0)
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 5 of 500 allowed.
220-Local time is now 16:12. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 3 minutes of inactivity.
USER woeb3342
331 User woeb3342 OK. Password required

230 OK. Current restricted directory is /
PWD
257 "/" is your current location
Entry path is '/'
EPRT |1|192.168.1.65|64318|
ftp_perform ends with SECONDARY: 1
200 PORT command successful
Connect data stream actively
TYPE I
200 TYPE is now 8-bit binary
SIZE ew_siteInfo.xml
213 172
RETR ew_siteInfo.xml
425 Could not open data connection to port 64318: Connection timed out
RETR response: 425
Remembering we are in dir ""
Connection #0 to host 50.63.212.1 left intact

2 REPLIES 2
Moderator
Moderator

Re: Deluxe Linux Hosting - Can't Upload Website Using FTP: Getting Error Message

Hi @basset, thanks for posting.

I haven't seen an error like that before. If you're still having trouble, you might want to try a different FTP client.

You can also call Support and they can test the FTP connection for your account.

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

Re: Deluxe Linux Hosting - Can't Upload Website Using FTP: Getting Error Message

If you continue to experience this with other FTP clients, I would attempt to check the quality of your connection to the server. You can run a traceroute from your computer and look for high latency or timeouts along the route. Here are some links to help you do that. 

https://www.godaddy.com/help/traceroutes-on-windows-3142

https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366

https://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/

 

If you notice an issue along the route, I would troubleshoot your network or see if your ISP can help you. If not, you could always check from a different location or network, or even have Godaddy make sure the FTP service is up and running on your hosting server