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Downgrade web hosting from Deluxe Linux Hosting with cPanel to a cheaper plan

I've looked everywhere and I can't seem to get to a section to downgrade my hosting plan other than to remove it.  I have a domain plan and a hosting plan on godaddy. Currently I'm on Deluxe Linux Hosting with cPanel. In My Account, under Web hosting section, I went to options then there's a tab Customize, but there wasn't any option to downgrade. I also went to hosting settings page and there wasn't an option to downgrade. Can anyone help me?

3 REPLIES 3
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Community Manager
Community Manager
Solution

Re: Downgrade web hosting from Deluxe Linux Hosting with cPanel to a cheaper plan

Hi @roryh19. Thanks for being part of GoDaddy Community! When you click the option to change the plan, the scroll window will usually default to the plan you have instead of going to the lowest option. Typically, you just need to scroll up to see the downgrade options available. See below. 

 downgrade scroll.gif

 

 

 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: Downgrade web hosting from Deluxe Linux Hosting with cPanel to a cheaper plan

Hi Jesse


@JesseW wrote:

Hi @roryh19. Thanks for being part of GoDaddy Community! When you click the option to change the plan, the scroll window will usually default to the plan you have instead of going to the lowest option. Typically, you just need to scroll up to see the downgrade options available. See below. 

 downgrade scroll.gif

 

 

 

I checked my options and I don't even have the option / dropdown to choose my plan. Where do I go from here since it's not there??

Screen Shot 2019-01-24 at 5.21.58 PM.png


 

Community Manager
Community Manager

Re: Downgrade web hosting from Deluxe Linux Hosting with cPanel to a cheaper plan

That's pretty odd @roryh19Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with support.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.