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Email auto-responds don't go through to our recipients

Hi everyone,

 

For 2 years we noticed that when we set auto-respondent for our emails by using the standard webmail service in our Cpanel hosting, those auto-responses don't go through to our clients and recipients... we are using GoDaddy hosting service, Cpanel, and using the cpanel webmail service.

 

could anyone help to address the issue?