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Getting Started

FTP Access

What is the problem with FTP? I have never had problems configuring an FTP account before but the system here does not work. Even using the auto configuration by downloading a file does not work.

All I keep getting on FileZilla is     PASS ************
Response:    530 Login authentication failed
Error:    Critical error: Could not connect to server


Can someone please sort this out? I have tried tech help but all I got was an email with the details I had already found on this site. So that was no help at all.


Something is not working correctly!


Hi @adrian29630, thanks for posting.

Were you trying to connect to the domain name? If so, have you tried connecting using the IP address?

If your DNS is not configured properly, you cannot connect via FTP using the domain name.

If you continue to have trouble, you might want to call support so they can test FTP on your account.


Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

Thanks.  I did get help from support. It needed the extension to the directory added to enable connection to the root.