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Loss in connection error and slow business hosting speed

This is very frustrating, having this issue for over 2 weeks now and no one to help. The chat is not working and the line is not going through. Terrible experience and i am so upset right now. Please can someone tell me how i can reach the customer care?

 

I upgraded to business hosting and since then i have been experiencing loss in connection (see attached) my website speed is also slow. I am paying more i should have better service. Please i need help my members are complaining bitterly everydaywebsite.png

1 ACCEPTED SOLUTION

Hi @databasefm,

 

Unfortunately, the issue on your website is not a GoDaddy server issue. The response from entry of the domain in a browser indicates a number of PHP connection errors are present in the code of your website. The site is having issues running the query against the database, so the code is having problems talking to the database. You have issues in your configuration that need to be addressed by you or a website developer. 

 

You can either use these instructions, or these to correct the issue. You'll want to make sure that all your databases listed in your queries are available in your account, and not remote or disabled. You can also ask for the GoDaddy Expert Services team to purchase out-of-scope help to make the corrections needed. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

10 REPLIES 10
Moderator
Moderator

Hi @databasefm,

 

Welcome to the Community!

Were you able to connect with GoDaddy customer support and resolve your issue? If you would like input from the Community volunteers, please include your domain name (URL) so that others can check the website externally and offer suggestions or remedy for your website. 

 

Chat support is available from 5am-6pm MST (GMT-7), Monday - Friday on the GoDaddy US page: https://www.godaddy.com/help/?countryview=1.

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Hello thanks for responding,

 

I am still experiencing the problem and the chat not working either on US or UK domain.

 

I know your customer base is large and not helping those with issues for months is not acceptable. Worse experience ever and I cant wait to exhaust my hosting plan.

 

Till then please and please help me solve my problem, let me have value for my money.

I am having problem for over 2 months and no one to help

 

My members cannot access my website

 

Someone should please help me, what can I do.

 

Go daddy customer service is the worse I have ever encountered very bad

 

This is frustrating ‌!

I have also this issue for weeks or better months now. Also Business Hosting. Lost connections. SQL error and often HTTP502, 503, 504 errors. Websites down then for some minutes. At least 1-2 times a day.

 

Chatted several times with the support. But no really help. Last info I got: It's a known issue and they are working on it... But as I said. Problem consists for several weeks now.

 

Hopefully they can solve this.

Thanks for your response,

It is really frustrating for me because my website is a members website www.mymicrojobz.com sometimes they can access the page and sometimes they cant.

Community Manager

Hi @databasefm. Sorry you're still having trouble. My first thought in seeing this error is that maybe it's something as simple as your connection string? I don't know why your database credentials or connection path would have changed, but it seems possible that something could have happened during your migration to a different plan. Have you been able to check your database connection details in your applications configuration file? 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Again I have massive problems with my sites... And getting "Cant connect to SQL Socket" errors.. As I can see databasefm's website is also not working again at the moment...

 

I am pretty sure, that the server / database whatever from godaddy seems not to be ok! I really ask you to solve this issue! We are paying a lot of money for this hosting!


Thanks

I am just blaming myself for choosing godaddy, customer support is terrible.

 

I am so angry and disappointed.  Assuming I have the money I would have migrated from their hosting.

 

Just keep trying, hopefully they will reply and solve the problem.

Please can I chat with who can help. I am still experiencing this error for months now. I am tired and need help. The chat button keep loading forever.

 

Can someone email me to solve this problem from godaddy - support@mymicrojobz.com

 

Hi @databasefm,

 

Unfortunately, the issue on your website is not a GoDaddy server issue. The response from entry of the domain in a browser indicates a number of PHP connection errors are present in the code of your website. The site is having issues running the query against the database, so the code is having problems talking to the database. You have issues in your configuration that need to be addressed by you or a website developer. 

 

You can either use these instructions, or these to correct the issue. You'll want to make sure that all your databases listed in your queries are available in your account, and not remote or disabled. You can also ask for the GoDaddy Expert Services team to purchase out-of-scope help to make the corrections needed. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post