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Public_html files accidentally permanently deleted

Hello, i accidentally permanently deleted the files on my public_html but i have a back and already uploaded using filezilla. The problem is after i upload the full website backup my website still not live and showing forbidden. Is there any one can help me?thanks
14 REPLIES 14
Super User III
Super User III

Re: Public_html files accidentally permanently deleted

@kapampangankupa 

 

1) I am assuming that you did upload them to the public_html folder and not a different (or sub folder)

2) I am also assuming you are either using the cPanel file manager or FTP so you "shouldn't" have a user permissions issue



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Re: Public_html files accidentally permanently deleted

Yes, i upload the zip file of full website backup in public_html and i use the ftp account. But the website still not live and showing forbidden
Super User III
Super User III

Re: Public_html files accidentally permanently deleted

@kapampangankupa 

 

Could you post a screen capture of your file manager as well as what your domain is?



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Re: Public_html files accidentally permanently deleted

Screenshot_2019-07-22-16-58-54.pngScreenshot_2019-07-22-16-59-00.png

 

This is our website kapampangankupagmaragulkuintl.com
Screenshot_2019-07-22-16-59-04.png

Super User III
Super User III

Re: Public_html files accidentally permanently deleted

@kapampangankupa 

 

It looks like you restore your entire account  - into the the public_html directory - I believe if you pull the home folder you will see your user folder and then public_html within that  - if you move all that back to the root of public HTML (and I would move everything else out of public_html ) you should be good to go



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Re: Public_html files accidentally permanently deleted

Sorry,I didnt get your point. I will move the backup folder in home folder?
Super User III
Super User III

Re: Public_html files accidentally permanently deleted

@kapampangankupa 

 

All of the folders you put into the public_html directory (apache_tls, bandwidth, bandwidth_db, etc......)

these are the backup of the ENTIRE account

 

Note: When you use the backup function of cPanel - you normally would restore via the backup utility and it would restore the entire system.

 

You will see you currently have in your public_html folder  - one called homedir, within that you will find kapampanganku and within that you will find public_html.

 

This is the folder / content that you are trying to restore - everything else that you currently have in the public_html folder can be deleted

 

Hopefully this helps you out.



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Re: Public_html files accidentally permanently deleted/?isc=gdcommment

Hello good day,the backup is located in the public_html
Super User III
Super User III

Re: Public_html files accidentally permanently deleted/?isc=gdcommment

As I had previously mentioned the only files that you should need to put back into public HTML are the ones that are in that sub folder that I mentioned in the previous reply if you’d like to send another screen capture of that sub folder I can confirm that you have it set correctly


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Re: Public_html files accidentally permanently deleted/?isc=gdcommment

I will delete the files in public_html except for homedir?
Super User III
Super User III
Solution

Re: Public_html files accidentally permanently deleted/?isc=gdcommment

@kapampangankupa 

 

You need to move the files that are inside /homedir/kapampanganku/public_html  into the root of public_html.

 

The easiest way to do this is open the subfolder - use the select all option and then you can drag the files to the public_html on the side bar (left)



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Re: Public_html files accidentally permanently deleted/?isc=gdcommment

I already moved the files on public html and deleted,but when i check my site it shows blank and the subdomain still forbidden
Super User III
Super User III

Re: Public_html files accidentally permanently deleted/?isc=gdcommment

@kapampangankupa 

 

I just checked kapampangankupagmaragulkuintl.com and www.kapampangankupagmaragulkuintl.com and both gave me a blank page so that is at least better than forbidden...

 

Can you put up a new screen capture of the file manager - Right now the system seems to be loading a blank index.php file



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Re: Public_html files accidentally permanently deleted/?isc=gdcommment

please see the screen shot of file manager  &  now the site showing like this

 

website[1].JPG1.JPG2.JPG3.JPG4.JPG