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Purchased premium dns from godaddy and now website is down?

Hi,

Website was working perfectly well.

DNS - was with Whois

cPanel with Godaddy

Working with a Wordpress theme

Purchased Premium DNS from Godaddy - changed DNS from Whois to Godaddy.

Unfortunately, website is now down

Found my IP Address and pointed to it on (A) in Records instead of (Parked)

Using Ultimate Linux Hosting with cPanel

Under my domain is says - DNS Only (Off-site)

Can anybody help or point me in the right-direction? Thank you

1 ACCEPTED SOLUTION

@rwcomporta 

 

The step you missed was going to https://dcc.godaddy.com/manage/livingportugalproperty.com/dns

 

You need to scroll down and see what the name servers are - it isn't just changing NS to PDNS - it will be a different ## you have to use

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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View solution in original post

6 REPLIES 6
PL281
Super User IV

@rwcomporta 

 

What is your domain name?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

@rwcomporta 

 

Your DNS is Reporting as 

NS41.DOMAINCONTROL.COM

NS42.DOMAINCONTROL.COM

 

When you upgrade to Premium DNS the NS## changes to PDNS## 

When you are looking at the zone file where you updated the IP you will see the DNS servers listed - you need to update the DNS settings where your domain is registered to use the new DNS servers

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

SU2020

Changed from

NS41.DOMAINCONTROL.COM

NS42.DOMAINCONTROL.COM

 

to

PDNS41.DOMAINCONTROL.COM

PDNS42.DOMAINCONTROL.COM

 

When I try to save, message states,

NameServer PDNS41.domaincontrol.com is not a valid Nameserver

NameServer PDNS42.domaincontrol.com is not a valid Nameserver

@rwcomporta 

 

The step you missed was going to https://dcc.godaddy.com/manage/livingportugalproperty.com/dns

 

You need to scroll down and see what the name servers are - it isn't just changing NS to PDNS - it will be a different ## you have to use

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

WOW!! @PL281 

You have recovered my website!!

I truly wish to thank you from the bottom of my heart.

Thank you for being a great community member and offering your services for free, so that everybody can benefit.