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Re: Issue with A record update?

now seeing this on myh.godaddy.com

 

Screenshot 2019-07-08 at 22.35.51.png

although i haven't actually done anything new.  It's been sat at 50% for a while now

3 REPLIES 3
Moderator
Moderator

Re: Issue with A record update?

Hi @Graham_Townsend,

 

The instructions provided by the other moderator are correct. Were you able to remove/replace the domain grahamtownsend.com from the older hosting plan? If so, now you can change the primary domain on your new cPanel plan to just the domain (removing the "new." subdomain). The A record is already correct and does not need to be updated. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Re: Issue with A record update?/?isc=gdcommment

Hello,

Unfortunately no, I haven't been able to remove grahamtownsend.com, as I
don't think I still have the old hosting plan; I'm just on the new plan
with cpanel as far as I can tell. And so I can't change
new.grahamtownsend.com. Seems to be a Catch 22 and I don't know how to fix
this...

Regards

Graham Townsend

Graham's Paintings
Super User III Super User III
Super User III
Solution

Re: Issue with A record update?/?isc=gdcommment

@Graham_Townsend  If your old hosting plan is still Pending Remove contact support so they can look into the issue.  https://www.godaddy.com/help/contact-us