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Refund Problem

I have canceled my hosting plan and godaddgy sent me a message that they have deleted the hosting but I have not received my money so far


I am located in Panama and cannot use the phone service for tech assistance. I even tried nos. for Colombia but they do not work. I tried chat but the techie only gave me a link to a manual page I had already read. I cannog get my web site to work and now I just want my money back, but I can't reach chat now. Any  ideas appreciated.