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Maxa
Skilled

Reseller Storefront customization

Hi there

I have been trying to connect my domain to the reseller for two days

But there are some problems.

1. Custom Domain does not work

2. After changing the DNS, the e-mail stopped working ( CPanel email )

3. I pressed I manage my DNS, but the domain is on Godaddy!

How to solve it. Regards

7 REPLIES 7
Pro Community Founder Artisan Pro Community Founder Artisan
Pro Community Founder Artisan

Re: Reseller Storefront customization

The DNS setting for your custom domain should not affect your email.

 

CNAME-

Host: shop

Points to: cdrapplication.secureserver.net

 

This would make shop.yourdomain.com, replace 'shop' if you used a different sub-domain.

Maxa
Skilled

Re: Reseller Storefront customization

Screenshot 2019-01-30 at 9.02.50 PM.png

this is what i have!

Maxa
Skilled

Re: Reseller Storefront customization

Pro Community Founder Artisan Pro Community Founder Artisan
Pro Community Founder Artisan

Re: Reseller Storefront customization

It will take some time for the screenshot you've posted to pass moderation.  But testing the link you've provided it does seem to be pointing to the appropriate server.

 

Make sure you've activated the custom domain in the Reseller Control Center and that there's no typos, then click Save at the bottom of the page.

 

It can take some time to activate the domain and issue an SSL certificate (for https://) but generally it shouldn't be too long.

Maxa
Skilled

Re: Reseller Storefront customization

Still does not work
There are no solutions
Technical support keep sending to wait 24H

Annoying

Community Manager
Community Manager
Solution

Re: Reseller Storefront customization

Hi @Maxa. Perhaps you've solved this already, but I'm able to see your website when I visit shop.maxaidea.ca/. The URL is also loading when I test it globally. Hopefully it's working for you as well. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
Maxa
Skilled

Re: Reseller Storefront customization

Now, everything works, contact technical support over the phone to solve all the problems

thank you all