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SSH Connection Failure

I am getting this error message when I use ssh(putty) "Server disconnected without sending a disconnect message"


I tried calling customer service number is not going, no online chat...what type of hosting company is this?

Helper V
Helper V

Re: SSH Connection Failure

@umbro577 It sound like you are getting disconnected due to timeouts. In putty you enable keepalives to prevent the disconnect. See the screenshot below for the needed settings.