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matt6950
New

Sorry, your host does not have the ability to extract .zip archives.

Hi,

I've installed my bb and i've installed a plugin uploader to make life simple when I try to install a plug in via it which has to be in zip format I get this message "Sorry, your host does not have the ability to extract .zip archives."
https://prnt.sc/zsgds4

Is there anyway I can get the ability to extract zip.

1 ACCEPTED SOLUTION
tk_
Employee
Employee

Hello @matt6950 ,


Can you login to your cPanel hosting account and navigate to the "PHP Selector" https://prnt.sc/zxxcn3 - once inside the PHP Selector we are wanting to make sure that 'zip' is selected. https://prnt.sc/zxxhca 

 

That should hopefully fix it for you.

 

Please let us know if you have any other questions we can maybe answer for you.

 

Best of luck!

 

Tyler - GoDaddy | 24/7 support available at x.co/247support |

View solution in original post

1 REPLY 1
tk_
Employee
Employee

Hello @matt6950 ,


Can you login to your cPanel hosting account and navigate to the "PHP Selector" https://prnt.sc/zxxcn3 - once inside the PHP Selector we are wanting to make sure that 'zip' is selected. https://prnt.sc/zxxhca 

 

That should hopefully fix it for you.

 

Please let us know if you have any other questions we can maybe answer for you.

 

Best of luck!

 

Tyler - GoDaddy | 24/7 support available at x.co/247support |

View solution in original post