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Website not working since last 4 days ( hosting cleared automatically all my files lost )

We lost our website on 30th July I called you guys and your support team told that you will make it ok within 2 or three hours. Also, he assured that all the files will be back as normal. On 31st July also my website is not working and my host has no contents in it so I called the support team again they said the same. Today I called your support team, but your support team told you are not sure about the files and the time it will be correct I lost my website, my customer data, the business of 3 days .