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cPanel Email Undeliverable

Hi,

I have created emails using the cPanel email option and have set them up in Postbox. The outgoing of the emails is working find but when I try to send email from Hotmail or gmail to my cPanel email then I get the following message:

AM5EUR02FT041.mail.protection.outlook.com rejected your message to the following email addresses:

info@wizzentech.com (info@wizzentech.com)
Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

  1. Send the message again - delete and retype the address before resending. If your email program automatically suggests an address to use, don't select it - type the complete email address.
  2. Clear the recipient Auto-Complete List in your email program by following the steps in this article. Then resend the message.

For Email Administrators
Directory based edge blocking is enabled for the recipient's organization and the recipient wasn't found in their directory. If the sender is using the correct address but continues to experience the problem, contact the recipient's email admin and tell them about the problem. To fix this they should resynchronize their on-premises and cloud directories.

 

AM5EUR02FT041.mail.protection.outlook.com gave this error:
[
info@wizzentech.com]: Recipient address rejected: Access denied [AM5EUR02FT041.eop-EUR02.prod.protection.outlook.com]

Diagnostic information for administrators:

Generating server: SG2APC01HT079.mail.protection.outlook.com

info@wizzentech.com
AM5EUR02FT041.mail.protection.outlook.com
Remote Server returned '550 5.4.1 [info@wizzentech.com]: Recipient address rejected: Access denied [AM5EUR02FT041.eop-EUR02.prod.protection.outlook.com]'

Original message headers:

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
 s=selector1;
 h=FromSmiley Very HappyateSmiley Frustratedubject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=nBuHlQ7wvAdm28tHbx6n6a67NPFW/O1ZPVkoSOh3Doo=;
 b=NTOCy8p0PT5pgCHR87Mw5ZD+E9NLi9kqjjH9JaBF6pxuIumPVerYMrVm23L9Phenjpqg4sSUkgHSi0S+gKYtp8Hq0wD8CBLzlPVn/nsrjYSmLuBpRuQLdKzH+TPrdVoUzDhcbAcF4A7YcW3gStgyDlpU+rCebX2xb+lFenTXHhGtdDdjX5aOE6HLlT2Xxlc0ED+2PrTogRbs+ysRbEEllhWJ8vZvlM+b1okasDzDmm7Nc1aY076qwzp8lEJIp2rCdxoArYiSrFca8ZzT8Tch4u3g7N0OXt0kfHbwEGL0lDjYx7O2CAWgOuPRqGEN+O52eVPw1fi0QTo9KebYjB49rg==
Received: from SG2APC01FT026.eop-APC01.prod.protection.outlook.com
 (10.152.250.53) by SG2APC01HT079.eop-APC01.prod.protection.outlook.com
 (10.152.251.205) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.1101.10; Sat, 1
 Sep 2018 12:35:28 +0000
Received: from SG2PR0201MB1742.apcprd02.prod.outlook.com (10.152.250.53) by
 SG2APC01FT026.mail.protection.outlook.com (10.152.250.190) with Microsoft
 SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.20.1101.10 via
 Frontend Transport; Sat, 1 Sep 2018 12:35:28 +0000
Received: from SG2PR0201MB1742.apcprd02.prod.outlook.com
 ([fe80::ad60:b75:ffec:3ad]) by SG2PR0201MB1742.apcprd02.prod.outlook.com
 ([fe80::ad60:b75:ffec:3ad%4]) with mapi id 15.20.1101.016; Sat, 1 Sep 2018
 12:35:28 +0000
From: Haris Nadeem <haris.nad@hotmail.com>
To: "info@wizzentech.com" <info@wizzentech.com>
Subject: Test
Thread-Topic: Test
Thread-Index: AQHUQfBDjUUYMWR8zU+d4JDzRUp4hQ==
Date: Sat, 1 Sep 2018 12:35:28 +0000
Message-ID: <SG2PR0201MB1742F49B41200B24B9356D76EB0E0@SG2PR0201MB1742.apcprd02.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-incomingtopheadermarker: OriginalChecksumSmiley Very Happy320D23B5181F77A36F14FA45373D2489976B20EFE051AB6AEC6C3BD810A311B;UpperCasedChecksum:FC9C6F68A1234B91296F6C87BE349F66086CDDED917D7D6639175CDC4E006E80;SizeAsReceived:6768;Count:43
x-tmn: [43dNIajdwD/qVcZchcJcXBD+1NHX+LxdY0JVsU4BKB4=]
x-ms-publictraffictype: Email
x-microsoft-exchange-diagnostics: 1;SG2APC01HT079;6:8fHDQH+5DaljJo8U5btXKXS58G/myqT0TuP6kFRTWK97+ElvQhP8nNEFwnbAMmjBMfIw2ZNl4mK8+o7t73iiWcqB9Of3hRyAiPeZwmCF9DF4LFlsc0ieZxN0CbQ74OFkV8Bvsa2Fk1UD9MKMPG+KYwW0XIsv2DyVCxmc3j4rk1KMbawzUWGl9NwQNv6E++XXKy5DwIJijzKjUzVE8+MgQeMkfS2MnhPZGw4OmXQQ110AVH98ODZ5EK1FmcAq3GaI+4bY1JWS+TqBFW+HhXtk326iCZdFjlUCkFpJVmYQYeLTBO2FsnkVsS5uAtqB/5aAfFryy9t1KvH63ZE8z8rik0M1IzGU5C75kNmrM/uzBIqzQshMoBVBs+W+t8f+7wprz9+BByJlt0kPQAb6dIirpQJm4vYpzvpcON6yahXPLS+nI2w7Zlj6UZn9118RGMTYYnxjjNaMbqEAt0kp98WT+g==;5:R32LfbuMCK7zimpdWq4kSpFH1nkkEAW3bPp3INK03pmlA7mPkcAJe5TawOHOLKdt4xX/PRUqiFmS4FLmlXE7QmDBkb3bU/fiEU1qbMkysDAXMdMpFUjmroPqMYxE7kSEwkI8hQmnL8kINvMXPbwLrgjT6y+jprP8Xiv2PuKEWC4=;7:H+3Q8rjc1MVkLkNNpvtF0GFNI6gs41KMBF7GUZMb+aTiUYzGDW05nHEx5SAbx4WDI5Fu6sBPHmULpe8jFkmF0secXanaActKt/mk1YWPo5CqjdKKO1c/zpJwmF8G2gyRF52cbkRChoKxhCG9MaDQCa+Rf2E7uvps/Mv3Sv0Qg9fYc+kHgIIwcGV/bBL95GEkWAJ9P5+enmch4fwR+uAqTEPE+GKOkjt9XoSGBFUuwbizqyzO/V5PXz+2LCoWJZ2t
x-incomingheadercount: 43
x-eopattributedmessage: 0
x-microsoft-antispam: BCL:0;PCL:0;RULEIDSmiley Sad7020095)(201702061078)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(2017031322404)(1603101475)(1601125500)(1701031045);SRVRSmiley FrustratedG2APC01HT079;
x-ms-traffictypediagnostic: SG2APC01HT079:
x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEIDSmiley Sad4566010)(82015058);SRVRSmiley FrustratedG2APC01HT079;BCL:0;PCL:0;RULEID:;SRVRSmiley FrustratedG2APC01HT079;
x-forefront-prvs: 0782EC617F
x-forefront-antispam-report: SFV:NSPM;SFSSmiley Sad7070007)(189003)(199004)(74316002)(33656002)(1250700005)(8676002)(2900100001)(2351001)(26005)(221733001)(14454004)(86362001)(25786009)(558084003)(87572001)(104016004)(606006)(8936002)(73972006)(3480700004)(99286004)(81156014)(5250100002)(1730700003)(486006)(6346003)(97736004)(2501003)(105586002)(83332001)(56003)(106356001)(236005)(55016002)(476003)(5640700003)(7116003)(102836004)(6506007)(68736007)(6916009)(256004)(6436002)(54896002)(6306002)(9686003)(82202002)(20460500001)(7696005)(5660300001)(15852004);DIRSmiley SurprisedUT;SFP:1901;SCL:1;SRVRSmiley FrustratedG2APC01HT079;HSmiley FrustratedG2PR0201MB1742.apcprd02.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;MX:1;A:1;
received-spf: None (protection.outlook.com: hotmail.com does not designate
 permitted sender hosts)
authentication-results: spf=none (sender IP is )
 smtp.mailfrom=haris.nad@hotmail.com; 
x-microsoft-antispam-message-info: 0c0qk3V4Mv0ympRTeyykz2p3lXE1rCCcR/XxyuK2Dk7LGYkHkcl/gJxY8fEG8yUOAyh62XzS+P2it7+Bnf1peE29OUik1cYoATR2alqDq3GwjazfDIlR5l/6zZtybM4Q3R9IxVxSJig0vgpHeSTRvJybqmwfWyVa8n+Ax4fZUrK1gr4bt4hOjEDBg6CVk0kV9N1rAatXzNQ0cH7V66HPiD+fHI5Ue1yXyZ4oJWoaFEA=
Content-Type: multipart/alternative;
        boundary="_000_SG2PR0201MB1742F49B41200B24B9356D76EB0E0SG2PR0201MB1742_"
MIME-Version: 1.0
X-OriginatorOrg: hotmail.com
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: f12efbb0-867f-4c93-8261-502eceebfafa
X-MS-Exchange-CrossTenant-Network-Message-Id: ef148659-15a8-4393-c830-08d610076647
X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: f12efbb0-867f-4c93-8261-502eceebfafa
X-MS-Exchange-CrossTenant-originalarrivaltime: 01 Sep 2018 12:35:28.5138
 (UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Internet
X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-Transport-CrossTenantHeadersStamped: SG2APC01HT079

Kindly can you provide me a way to fix this issue. I have another server and domain besides this and everything on that domain/server is working perfectly fine.

2 REPLIES 2
Community Manager
Community Manager
Solution

Re: cPanel Email Undeliverable

Hi @MHNT. Thanks for being part of GoDaddy Community! The domain wizzentech.com is using MX Records that direct email to our Office 365 email servers. That is why you're getting the rejection notice in question. You'll want to make sure that you have the MX record for the domain set to mail.wizzentech.com. If you want to use cPanel email. Additionally, you'll want to make sure that within cPanel, you have local mail delivery set up. To do so, go to the MX Entry setting (under Mail in your cPanel dashboard) and look for the local/remote option. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
New

Re: cPanel Email Undeliverable

Thank you, was having this problem for more then a month now. Its fixed.