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cPanel credentials incorrect after renewing hosting

I recently renewed my hosting account after it expired (the site went offline, but after I renewed it was put back online). I went to login with my previous username and password but they were incorrect. I reset my password but it still said that it was incorrect.


Please don't suggest that I don't know my username and password. I know for sure they are correct.



Helper V



Hi there,

Sounds like your system reset your password and user name. Just enter your user name and password again in the system files..... no use trying to fight with a program, we will loose.


Computers are not human..... they dont care if we feel this or that way. If we are not telling a program what to do, it is not going to budge.

Take care

Mrsroadrunner Photography