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cPanel email problems - MX Records

First, let me state that I have been in contact with support.  First with email support who determined that I needed to talk to domain support which did stuff that didn't work.  Email support tried to transfer me to domain support and after 25 minutes in listening to the god-awful choppy sounding hold music (note you can't elect no music when they transfer you), I hung up and called support again, this time selecting domain support.  I got through after about 5 minutes.  SO as I was saying, I waited while domain support played with MX records and then pronounced it fixed.

 

It wasn't fixed so I called back in later to domain support and spoke with someone who said all of the changes the first tech made were correct so I would need to talk to hosting support since it was a cPanel email account.  They also transferred me, and again I sat listening to crappy music for 20 minutes before hanging up and calling support back and selecting hosting as my option on the phone menu.  Hosting then looked around at MX records and pronounced everything kosher and told me to wait 24 hours.  Guess what, everything wasn't kosher.

 

So anyway, the problem is that I had an email address which was on a workspace email account.  Due to a massive price increase and a reduction in mailboxes (which GoDaddy tried passing off as a 'good thing' in their announcement in email) I decided to use the cPanel email which is one of the 'features' that they claim when you buy hosting.  So anyway, this email address was still pointed at the workspace account and the initial call to domain support was supposed to change MX records to point it at the machine that deals with the cPanel email, or at least that is what the woman I talked with in domain support said.  I assume she was doing something during the time she put me on hold.

 

GUess what, the email account still can't received emails from outside of GoDaddy. I can setup Outlook which sends a test message and life is good.  I log into any account from outside such as Gmail or my UNI account and the mail never shows up.  It bounces back with 'recipient not found' .  The recipient is quite clearly there but the machine trying to accept the message is smtp.secureserver.net.  Gives me the idea that someone didn't point something to the correct place.

 

Now to be fair, I am using a hosting account with a main domain name and this email address is for one of the addon domains.  I have two addon domains and the other addon was working fine until yesterday, then it stopped, then it started and now it is stopped.

 

The longer I have been with GoDaddy, the worse the service has become, upto the point where I have been slowly tranferring or dropping domain names and I would probably drop hosting but I have paid for it through 2019 already.  One tech had the audacity to tell me that they don't really support the hosting email and that I should think about paying the 10 prices for workspace email again.  If they don't support cPanel email then someone needs to stop hyping it as part of the hosting packages.

 

Anyone have any suggestions? [Removed]

2 ACCEPTED SOLUTIONS
Employee

Hello @kfunkjr!

 

I'm sorry you've had such a difficult experience with us. What you should have been told on the first call when the MX records were originally changed is that those changes can take up to 48 hours to take effect. I think that may have kept you from needing to call in so many times. That being said, DNS settings should have taken effect already so, if you're still having issues, they may not be correct.

 

Please review this guide and make the necessary changes to the MX and CNAME records that pertain to email within it. If your problems persist 48 hours after you've made the changes, I have nothing further to suggest than reaching out to our support team again. Again, I am sorry you've had this much trouble getting this going.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

That problem is quite common. I have had that problem as well. 

 

Go into your Mail account configuration. Go into the account information or preferences. 

 

Start by following the directions for setting up your Mail account sent by GoDaddy. 1. Check that your configuration exactly matches the GoDaddy choices.

2. Change ports

2. Check that your username and password is correct. It should be the complete email. 

3. Check or uncheck any boxes and set them according to the GoDaddy account. 

4. If that doesn’t work, go into GoDaddy Mail from the Internet. If that works, then it is your Mail account. If it doesn’t work call GoDaddy support and ask them to help you fix the problem. 

5. No luck, contact me here or at Batel@kolboisrael.com

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

View solution in original post

39 REPLIES 39
Employee

Hello @kfunkjr!

 

I'm sorry you've had such a difficult experience with us. What you should have been told on the first call when the MX records were originally changed is that those changes can take up to 48 hours to take effect. I think that may have kept you from needing to call in so many times. That being said, DNS settings should have taken effect already so, if you're still having issues, they may not be correct.

 

Please review this guide and make the necessary changes to the MX and CNAME records that pertain to email within it. If your problems persist 48 hours after you've made the changes, I have nothing further to suggest than reaching out to our support team again. Again, I am sorry you've had this much trouble getting this going.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

I am having similar problems.  Support said that the server was down (for entire day)????

 

Please email me so that I can start accessing my webmail once again.  Site down also.

 

Customer Number
121673809

The guide you suggested did help, however I would like to add in what worked for me. You have to put all of the settings into your DNS records in both sections "Mandatory" and "Optional" minus the SRV records. As well as, remove any existing mail settings. I did this and my CPanel email works perfect!!  It would help if GoDaddy customer support techs would tell us that over the phone, instead of just sending this link out to us. That is the only support we need. No need to refuse to support the cpanel email.

Hi Team,

My domain name is http://www.surani.in.  I am using godaddy CPanel emails.

For one of email Id is not working properly. 

I am unable to send emails from 'sales@surani.in', while I can receive email on this.

 

I have initiate this conversation 3-4 times with godaddy team and done all the steps which was communicate to me. But we are unable to resolve this issue.

I am writing you with all the hopes, that you will resolve this email issue.

please help.

Hi this is Bat EL, GoDaddy Pro. I dont work for GoDaddy but I happy to help. You can also leave your phone number. 

I am guessing that your port for outgoing mail is not configured properly. 

1. Which mail application are you using?

2.Did you try going to the mail account and see what the instructions are for your mail application?

3. Did you try going into the mail application and choosing horde or one of the others  and then sending  a test mail from inside the CPanel? Does it send properly?

4. When you set up the mail did you chose IMAP?

If all this doesn’t work, please send me the answer to number 1 above along with pictures of the entire setup. Example - incoming mail and advanced ports etc. and same for outgoing. 

Let me know and all the best of luck, 

Bat EL

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

I hope that you received my message. Contrary to popular belief or mean trolls, CPanel is not a GoDaddy product. All these companies run on CPanel but they set it up to look differently so you will not realize it. GoDaddy prefers secured standards. So I am willing to help you out but understand why customer service does not support that email function. Anyone can hack in and read your mails principally if they know a little coding. Please send me the error message also if you get one. 

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

Hi, 

Are you implying that the Workspace e-mail is more secure than the cpanel email?

I am not implying anything. I am stating fact.

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise
New

Hi i cant seem to setup my cpanel hosting account it keeps saying that it's going to send me an email, but there's still no email is sent to me up until now. Any help?

iv had the same problem for three days, cant seem to find a solution

Hi,

 

I have my domain registered with godaddy.

Initially I changed few mx records to host my email with google email client.

Recently, I purchased godaddy shared hosting. Now I want to use godaddy cpanel email.

What are the changes has to be done in godaddy mx records?

 

I have tried changing various options as suggested by some community posts, but still I am not receiving emails.

 

I also don't know how to raise a ticket with godaddy. I can't find any option.

Kindly help

regards,

I even have to same problem and i even talk with godaddy support after wating around half an hour in the queuee and i even make the changes in mx record as per them and i have been told that i have to wait up to 48 hrs but after 48 hr also problem is same i can't able to receive mail form other mail server though mail were sent from my end and reached at the destination, so anybody can help on this issue. 

I have same problem ... NOT receiving e-mails !!!

 

Customer #:154590451

HI I am a GoDaddy Pro (expert)

 

To answer your question - You cannot open a ticket for support here. You need to explain, which hosting do you have. What the problem is. 

 

----------------------------------------------------------------------------------------------------------------------

For questions please contact me here or at office@kolboisrael.com. PS  I am doing this as part of a voluntary service and I am not working in support, so please -

1) only positive language.

2) If your issue is complicated, then I will offer paid services at some point. 

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

Hello...

 

how owe do I rectify blocked emails ...  cants send emails out

 

thanks 

Excellent question. I will broadly cover solutions to many types of causes. 
 
Try the following solutions first. 
 
Specifically for @ pst tomowo - Most likely the answer is #5. 
 
1. Write to places that you send emails to and ask them to ask their system administrator to add you to accepted email addresses. 
You may  sending to places with a higher security blocker. 
People who administer their own emails like Gmail, Outlook or Apple Mail can mark you as *Not spam. 
2. Try not to send email campaigns (marketing) thru the CPanel. You may include a word or a large size image or link which usually triggers firewalls to block.  Then your email address will always be marked as spam.
3. Call the Godaddy tech team and ask them to look at your domain and the GoDaddy configurations to see what is causing the error and why you are being marked as spam by numerous places. 
They should do this for free. If the support person cannot help, ask for a specialist. This should be free as well. 
 
What I am doing for support is to pose the technical problem in an easy and relevant way for them to understand. Sometimes it’s not what you say but how you say it. 
 
4. Return to me after writing down what happened during 1 and 3 at least. Also 2 by option. Please write down any technical words relating to what they checked and why that was not the answer.  I prefer not to give instructions to the support during their first attempt to solve this issue. It is a common issue and they should be able to solve it. 
 
5. Also it may be because of a link to your website. The support will charge you for outside support.  I can solve this frequently and not charge you for my service whatsoever.
 
Bat El News- 
 
I will be updating my Pro Profile. Anyone who wants to be added to my list of Professional Clientelle can get my direct online tech support and quick, free technical advice on many subjects.  I will send you an invitation to be added through the GoDaddy system. 
 
Simply, send me an email to BatEL@kolboisrael.com and write Professional Client in the subject area. I will respond within the GoDaddy System.  
 
Beware of people posing as Pros who do not work within the GoDaddy system. 
 
Note to Developers you can also add yourself as a client and get helpful advice without fear of me hijacking clients. 
 

 

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

I am facing similar problem. I can't able to receive mail form other mail server though mail were sent from my end and reached at the destination.

Please help me to solve this problem.

 

Customer ID is 184214400 

 

That problem is quite common. I have had that problem as well. 

 

Go into your Mail account configuration. Go into the account information or preferences. 

 

Start by following the directions for setting up your Mail account sent by GoDaddy. 1. Check that your configuration exactly matches the GoDaddy choices.

2. Change ports

2. Check that your username and password is correct. It should be the complete email. 

3. Check or uncheck any boxes and set them according to the GoDaddy account. 

4. If that doesn’t work, go into GoDaddy Mail from the Internet. If that works, then it is your Mail account. If it doesn’t work call GoDaddy support and ask them to help you fix the problem. 

5. No luck, contact me here or at Batel@kolboisrael.com

Website Expert, GoDaddy Pro, IDX Pro, Social Media Expertise

View solution in original post

New

cPanel servers will not allow you to send email via SMTP without authentication. There is also the possibility that SMTP Tweak is different on both servers, so you might want to check that. Go to Home >> Security Center >> SMTP Restrictions and try toggling the setting.

 

 


@MKBME wrote:

I have the same issue. PLEASE HELP! I cannot make businness like that! 

The error emssage for the sender says:

550-Please turn on SMTP Authentication in your mail client.

 

Phone-helpdesk could not help at all....:-( 


I am looking for this location... could not find one...

 

I have the same problem