cPanel error - Permission Denied

[Meixam]

Hi, 

It has been a few hours that we cannot access to our cPanel and even when we tried to access to cPanel via godaddy Manage Hosting menu, a few errors were listed as follow: 

Failed to mkdir(/home/00000000/.cpanel): Permission denied at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
......

Failed to fetch stat item: filesusage:_max at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 49, <CONFIG_FILE> line 40.

We cannot access to any service including cPanel emails and file managers , ...

Any help is appreciated 

Thanks

[Lisi]

Hi @Meixam,

Sorry to hear you're unable to access your cPanel account. I'd recommend contacting live support so they can investigate the issue.