Hi,
It has been a few hours that we cannot access to our cPanel and even when we tried to access to cPanel via godaddy Manage Hosting menu, a few errors were listed as follow:
Failed to mkdir(/home/00000000/.cpanel): Permission denied at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
......
Failed to fetch stat item: filesusage:_max at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 49, <CONFIG_FILE> line 40.
We cannot access to any service including cPanel emails and file managers , ...
Any help is appreciated
Thanks
Hi @Meixam,
Sorry to hear you're unable to access your cPanel account. I'd recommend contacting live support so they can investigate the issue.