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    Meixam
    New
    ‎08-25-2018 04:44 AM
    ‎08-25-2018 04:44 AM

    cPanel error - Permission Denied

    Hi, 

    It has been a few hours that we cannot access to our cPanel and even when we tried to access to cPanel via godaddy Manage Hosting menu, a few errors were listed as follow: 

     

     

    Failed to mkdir(/home/00000000/.cpanel): Permission denied at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
    at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 55, <CONFIG_FILE> line 40.
    ......

     

    Failed to fetch stat item: filesusage:_max at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 49, <CONFIG_FILE> line 40.

     

    We cannot access to any service including cPanel emails and file managers , ...

     

    Any help is appreciated 

    Thanks

     

    0 Kudos
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    1 REPLY 1
    Lisi
    Moderator
    Moderator
    ‎08-25-2018 03:26 PM
    ‎08-25-2018 03:26 PM

    Hi @Meixam,

     

    Sorry to hear you're unable to access your cPanel account. I'd recommend contacting live support so they can investigate the issue.

     

    Lisi - GoDaddy | Community Moderator | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
    Reply

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