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cPanel installation failure "We Can't Access Your cPanel Account"

I just bought a 1 year plan with cPanel and domain name, and I can't use my website. Whenever I do the cPanel install, it just displays the "We Can't Access Your cPanel Account" message and tells me to contact support, which is offline too.. lol 


If I try to use the old interface, it works until it tells me it will send a mail, which I never received and whenever I log back on it just tells me that I have a host that is not set-up yet and makes me go through configurating it until it fails again.


So, am I just unlucky and you guys are having a bit of a down time or should I be worried about the product I'm unable to use?