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gonwg
Novice

ftp client timeout after 20 seconds

I setup one ftp account by cPanel.

When I test it using FileZilla, the connection failed due to timeout.

 

Here is from the log:

...

Status: Resolving address of mjitc.ca
Status: Connecting to 198.71.232.3:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of mjitc.ca
Status: Connecting to 198.71.232.3:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of mjitc.ca
Status: Connecting to 198.71.232.3:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of mjitc.ca
Status: Connecting to 198.71.232.3:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

...

 

Does anyone have the similar issue before ?

 

Thanks.
Michael

1 REPLY
Employee
Employee

Re: ftp client timeout after 20 seconds

@gonwg Dunno it could be outage, Only the supports can check that but

If not outage it can only be 2 possibilities below:
1. Internet Network is too private it may have restrictions to connect / Any local PC settings that relates to network.

2. Configuration of  DNS  ; ftp software itself:
I checked https://www.whatsmydns.net/#A/mjitc.ca

It has an inconsistent IP.  Be sure to put on host name the IP and not the domain.
Use plain FTP Passive mode port 21

-joven