Managed wordpress file backups only 7 days - trying to restore file back to 30days before.

Hi 

 

I was trying to restore file back to 30days before. However, only 7 days backups is available the site. Database 30 days backups is as normal. Other wordpress sites are normal. 

 

does anyone have the same issue. Please let me know how to fix it.

Thanks

 

Regards,

 

Community Manager

Hi @siping21c. Thanks for being part of GoDaddy Community!

 

It sounds like the backup service is having difficulty accessing your files. I would recommend getting in touch with support regarding this. It seems likely there's an issue with the account itself. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.