Site is down for over a week

I called @godaddy the week before to ask about SSL. Rep suggested I switch hosting from Classic to Cpanel ( new cheaper plan.) Site goes down for a week. @godaddy creates the new Cpanel hosting, Does not cancel the old Classic plan. Directs the domain to the wrong site. HINT: that is not an upsell, that is a #FAIL. My site is still failing. The designer who created the site is out for the week. None of this would have happening if GoDaddy did not drop the ball.