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Loss in connection error and slow business hosting speed

This is very frustrating, having this issue for over 2 weeks now and no one to help. The chat is not working and the line is not going through. Terrible experience and i am so upset right now. Please can someone tell me how i can reach the customer care?

 

I upgraded to business hosting and since then i have been experiencing loss in connection (see attached) my website speed is also slow. I am paying more i should have better service. Please i need help my members are complaining bitterly everydaywebsite.png