my customer number is : [removed] i have dedicated server with godady since last 3 years , bcoz of some mysql issue my cpu usage going around 100% , bcoz of this my website and crm loading very slow , i called godaddy for support , they genrated 1 audit report and told me to purchase mysql and apache optimization service from them , i purchased too, they commited me they will fix it in 72 hours , today 5 days past but no any work done from godaddy , i called many times in customer support but they speak like a machine , they again and again told me our EXPERTS are working , it is only 3-4 hours work, EXPERTS take 5 days to solve problem ? bcoz of this i am suffering, getting bad reviews on my mobile app and website like app and website not loading , they dont care on customer support only reach you for renewals and product purchase , i am going in consumer court for this , every day i loss 15k INR because of godaddy , even they are not telling when so called EXPERTS will finish work.
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i am running dedicated server on godaddy.com , one day my server space was full , so i was getting no disk space error on my website, so i called godaddy customer care, i told i need to purchase more space, one girl named "BANDA" was attending my call, she told me you have to pay some 5k INR more for this , i agreed, she added item in my cart and told me to pay , when i completed payment and checked my website , that no disk space error was still there, when i seen my product for checking space is increased or not , i was suprised - she increased my RAM instead of Disk SPACE, when i told her this , she told me , it happen by mistake from her and told sorry to me also she told she will start refund process in next day, she will call me for this , but after that i never got any call , i called godaddy customer care many times , every time they told me you will get solution soon. but after 2 months i never got a call, even when i told no problem let downgrade my plan , they told me it is not possible , i have to change the server, i dont understand why i need to change the server , if i can upgrade in 1 click , why cant downgrade in 1 click , i feel cheated with this company , even i have to pay 6ooo inr per month bcoz they did mistake , i am planning to do legal case in Ahmedabad agaist this company
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