Tom Byun is currently General Manager and SVP of the Global Small Business division of LivePerson. He oversees all programs for acquisition, retention and growth of small business customers across US, EMEA and APAC. Prior to LivePerson, Tom was Vice President and General Manager of Yahoo! Small Business, where he focused on servicing small business customers and providing them with lead sources and tools to help them grow and manage their business online. Tom received his MBA from Harvard Business School.