Check my order status
When you order a Poynt Smart Terminal or Poynt Card Reader from us, we keep you updated on your order status to make sure you get your package. You’ll get a confirmation email when your order ships and you can also view the order details and tracking info in your Dashboard. Whether you ordered a brand new device or are awaiting a replacement unit, it’s easy to check the status of your order.
- Sign in to your In Person Overview page (use your GoDaddy username and password).
- Select Shop Point of Sale or Devices, and then select Order History.
- Locate your order in the list to review the order details, including the current shipping status and FedEx tracking info.
- Select either the tracking number or Track Order (under Actions) to track your package through FedEx. If you don’t see a tracking option, check your email confirmation for the FedEx tracking number.
Note: It can take anywhere from 2 days to a week for your order to arrive. If your order still hasn’t arrived after a week, follow these steps to find your package.