Dive in: Poynt Card Reader articles
Here's a list of all Help articles for the Poynt Card Reader. Use it as your guide to learn more about getting the most from your Poynt Card Reader.
Click to jump to each section | ||
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Get started with the Poynt Card Reader | Troubleshoot the Poynt Card Reader | |
Using the Poynt Card Reader | Replace hardware and accessories | |
Orders, payments and transactions |
Get started with the Poynt Card Reader
Learn how to order, set up and connect your Poynt Card Reader. (Back to top)
- Get started with the Poynt Card Reader
- What's included with my Poynt Card Reader?
- What devices are available with GoDaddy Payments?
- Order a Poynt Smart Terminal or Poynt Card Reader
- Hardware manuals and Quick Start guides
- Statement of Support – GoDaddy Payments
Using the Poynt Card Reader
Sync with the GoDaddy mobile app, learn what the LED lights mean and manage the devices in your account. (Back to top)
- Change your device name or catalog
- View or change the paired Poynt Card Reader
- Download the GoDaddy mobile app
- What do the Poynt Card Reader lights and sounds mean?
Orders, payments and transactions
Process orders and payments, manage your payouts, review transaction reports, and learn how to handle refunds and chargebacks. (Back to top)
- Add products to the product catalog
- Create an order in the GoDaddy mobile app
- Process a transaction with the GoDaddy mobile app
- Process a credit card transaction with the Poynt Card Reader
- Accept payments with Tap to Pay on iPhone
- View my orders
- Accept payments with Tap to Pay on Android
- Learn about Tap to Pay on Android
- View my transactions
- View my payouts
- Adjust tip settings for GoDaddy Payments
- Why are my payouts on hold or delayed?
- Issue a refund to my customer
- What are chargebacks and how do I dispute them?
Troubleshoot the Poynt Card Reader
Get help with power problems, sync issues, card reader errors, physical damage and more. (Back to top)
- My Poynt Card Reader isn't powering on
- My Poynt Card Reader won’t read cards
- Why is my customer’s credit card declined?
- My Poynt Card Reader won't connect to my mobile device
- Physical damage to the hardware
Replace hardware and accessories
Learn how to exchange or return your device, order replacement items, and review hardware warranty info. (Back to top)