Dive in: Poynt Smart Terminal articles
Here's a list of all Help articles for the Poynt Smart Terminal. Use it as your guide to learn more about getting the most from your Poynt Smart Terminal.
| Click to jump to each section | ||
|---|---|---|
Get started with the Poynt Smart Terminal | Using the Poynt Smart Terminal | |
Poynt Smart Terminal App Center | Orders, payments and transactions | |
Connect accessories | Troubleshoot the Poynt Smart Terminal | |
Replace hardware and accessories | ||
Get started with the Poynt Smart Terminal
Learn how to order, set up and connect your Poynt Smart Terminal. (Back to top)
- What is GoDaddy Payments?
- Get started with the Poynt Smart Terminal
- Poynt Smart Terminal onboarding guide
- What's included with my Poynt Smart Terminal?
- Connect my GoDaddy smart terminal to a Wi-Fi connection
- Connect the Poynt Smart Terminal to a mobile network
- Install a SIM card into your Poynt Smart Terminal
- What devices are available with GoDaddy Payments?
- Order a Poynt Smart Terminal or Poynt Card Reader
- Comparing the V2.0 and V3.0 Poynt Smart Terminal
- Hardware manuals and Quick Start guides
- Statement of Support – GoDaddy Payments
- Poynt Smart Terminal OS release notes
- Poynt Smart Terminal Catalog app release notes
- Poynt Smart Terminal Register app release notes
Using the Poynt Smart Terminal
Set up your product catalog, manage users, and customize your Poynt Smart Terminal settings. (Back to top)
- Create a product catalog
- Add products to the product catalog
- Sync your online store inventory with your GoDaddy smart terminal
- Manage inventory on your GoDaddy smart terminal
- What native apps are available on my Poynt Smart Terminal?
- Change the Poynt Smart Terminal passcode
- Add or remove Poynt Smart Terminal users
- Change users on my Poynt Smart Terminal
- Change your device name or catalog
- Customize my Poynt Smart Terminal screen
- Adjust the settings on the Poynt Smart Terminal
- What are the MID and TID and where can I find them?
- Assign roles and permissions for the Poynt Smart Terminal
- Turn on or reboot my Poynt Smart Terminal
- Tips for using the product catalog
- Create and apply taxes
- Create and apply discounts
- Create and apply product fees
- Change the language setting on the Poynt Smart Terminal
- Understand the icons on your Poynt Smart Terminal
- How long is the battery life on my Poynt Smart Terminal?
- What do the cameras on the Poynt Smart Terminal do?
- Clean and disinfect the Poynt Smart Terminal
- Poynt Smart Terminal safety and handling info
Poynt Smart Terminal App Center
Customize your Smart Terminal with 3rd party apps to support your business. (Back to top)
- What is the Poynt Smart Terminal App Center?
- What apps are available for the Poynt Smart Terminal?
- Subscribe to a Poynt Smart Terminal app
- Cancel a Poynt Smart Terminal app subscription
- Add a payment method in the App Center
- App Center billing questions
Orders, payments and transactions
Process orders and payments, manage your payouts, review transaction reports, and learn how to handle refunds and chargebacks. (Back to top)
- Process transactions with GoDaddy smart terminals
- Create an order on a GoDaddy smart terminal
- Process a pickup order on the Poynt Smart Terminal
- Process a local delivery order on the Poynt Smart Terminal
- View my orders
- View my transactions
- View my payouts
- Why are my payouts on hold or delayed?
- Issue a refund to my customer
- What are chargebacks and how do I dispute them?
- What does this transaction status mean?
- Resend or reprint a receipt
- Adjust tip settings for GoDaddy Payments
- Add customer tips to transactions
Troubleshoot the Poynt Smart Terminal
Get help with power problems, connectivity issues, blank or unresponsive screen, physical damage and more. (Back to top)
- My Poynt Smart Terminal isn't powering on
- My Poynt Smart Terminal won't read cards
- Why is my customer’s credit card declined?
- Troubleshoot Wi-Fi connectivity
- A pickup or local delivery order isn’t appearing on the Poynt Smart Terminal
- My Poynt Smart Terminal screen is blank
- Physical damage to the hardware
- Problems with the Poynt Smart Terminal printer
- Send an error report to customer support
Connect accessories
Learn how to connect accessories for the Poynt Smart Terminal, like a printer and cash drawer. (Back to top)
- Which printers and accessories can I use with the Poynt Smart Terminal?
- Connect a printer to the Poynt Smart Terminal
- Load a roll of printer paper
- Connect an accessory to the Poynt Smart Terminal
- Can I use a stylus with the Poynt Smart Terminal?
- Disable the Poynt Smart Terminal printer
Replace hardware and accessories
Learn how to exchange or return your device, order replacement items, and review hardware warranty info. (Back to top)
