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Poynt Smart Terminal Help

Dive in: Poynt Smart Terminal articles

Here's a list of all Help articles for the Poynt Smart Terminal. Use it as your guide to learn more about getting the most from your Poynt Smart Terminal.

Click to jump to each section

Get started with the Poynt Smart Terminal
Learn about the product and features

Using the Poynt Smart Terminal
Add a product catalog, manage users, customize settings

Orders, payments and transactions
Process orders, review payouts, handle refunds and chargebacks

Troubleshoot the Poynt Smart Terminal
Power or screen problems, damage, and more

Connect accessories
Order and connect accessories

Replace hardware and accessories
Exchange or return your device, order replacement items, warranty info


Get started with the Poynt Smart Terminal

Learn how to order, set up and connect your Poynt Smart Terminal. (Back to top)

Using the Poynt Smart Terminal

Set up your product catalog, manage users, and customize your Poynt Smart Terminal settings. (Back to top)

Orders, payments and transactions

Process orders and payments, manage your payouts, review transaction reports, and learn how to handle refunds and chargebacks. (Back to top)

Troubleshoot the Poynt Smart Terminal

Get help with power problems, connectivity issues, blank or unresponsive screen, physical damage and more. (Back to top)

Connect accessories

Learn how to connect accessories for the Poynt Smart Terminal, like a printer and cash drawer. (Back to top)

Replace hardware and accessories

Learn how to exchange or return your device, order replacement items, and review hardware warranty info. (Back to top)