Dive in: Poynt Smart Terminal articles
Here's a list of all Help articles for the Poynt Smart Terminal. Use it as your guide to learn more about getting the most from your Poynt Smart Terminal.
Click to jump to each section | ||
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Get started with the Poynt Smart Terminal | Using the Poynt Smart Terminal | |
Poynt Smart Terminal App Center | Orders, payments and transactions | |
Connect accessories | Troubleshoot the Poynt Smart Terminal | |
Replace hardware and accessories |
Get started with the Poynt Smart Terminal
Learn how to order, set up and connect your Poynt Smart Terminal. (Back to top)
- What is GoDaddy Payments?
- Get started with the Poynt Smart Terminal
- Poynt Smart Terminal onboarding guide
- What's included with my Poynt Smart Terminal?
- Connect my GoDaddy smart terminal to a Wi-Fi connection
- Connect the Poynt Smart Terminal to a mobile network
- Install a SIM card into your Poynt Smart Terminal
- What devices are available with GoDaddy Payments?
- Order a Poynt Smart Terminal or Poynt Card Reader
- Comparing the V2.0 and V3.0 Poynt Smart Terminal
- Hardware manuals and Quick Start guides
- Statement of Support – GoDaddy Payments
- Poynt Smart Terminal OS release notes
- Poynt Smart Terminal Catalog app release notes
- Poynt Smart Terminal Register app release notes
Using the Poynt Smart Terminal
Set up your product catalog, manage users, and customize your Poynt Smart Terminal settings. (Back to top)
- Create a product catalog
- Add products to the product catalog
- Sync your online store inventory with your GoDaddy smart terminal
- Manage inventory on your GoDaddy smart terminal
- What native apps are available on my Poynt Smart Terminal?
- Change the Poynt Smart Terminal passcode
- Add or remove Poynt Smart Terminal users
- Change users on my Poynt Smart Terminal
- Change your device name or catalog
- Customize my Poynt Smart Terminal screen
- Adjust the settings on the Poynt Smart Terminal
- What are the MID and TID and where can I find them?
- Assign roles and permissions for the Poynt Smart Terminal
- Turn on or reboot my Poynt Smart Terminal
- Tips for using the product catalog
- Create and apply taxes
- Create and apply discounts
- Create and apply product fees
- Change the language setting on the Poynt Smart Terminal
- Understand the icons on your Poynt Smart Terminal
- How long is the battery life on my Poynt Smart Terminal?
- What do the cameras on the Poynt Smart Terminal do?
- Clean and disinfect the Poynt Smart Terminal
- Poynt Smart Terminal safety and handling info
Poynt Smart Terminal App Center
Customize your Smart Terminal with 3rd party apps to support your business. (Back to top)
- What is the Poynt Smart Terminal App Center?
- What apps are available for the Poynt Smart Terminal?
- Subscribe to a Poynt Smart Terminal app
- Cancel a Poynt Smart Terminal app subscription
- Add a payment method in the App Center
- App Center billing questions
Orders, payments and transactions
Process orders and payments, manage your payouts, review transaction reports, and learn how to handle refunds and chargebacks. (Back to top)
- Process transactions with GoDaddy smart terminals
- Create an order on a GoDaddy smart terminal
- Process a pickup order on the Poynt Smart Terminal
- Process a local delivery order on the Poynt Smart Terminal
- View my orders
- View my transactions
- View my payouts
- Why are my payouts on hold or delayed?
- Issue a refund to my customer
- What are chargebacks and how do I dispute them?
- What does this transaction status mean?
- Resend or reprint a receipt
- Adjust tip settings for GoDaddy Payments
- Add customer tips to transactions
Troubleshoot the Poynt Smart Terminal
Get help with power problems, connectivity issues, blank or unresponsive screen, physical damage and more. (Back to top)
- My Poynt Smart Terminal isn't powering on
- My Poynt Smart Terminal won't read cards
- Why is my customer’s credit card declined?
- Troubleshoot Wi-Fi connectivity
- A pickup or local delivery order isn’t appearing on the Poynt Smart Terminal
- My Poynt Smart Terminal screen is blank
- Physical damage to the hardware
- Problems with the Poynt Smart Terminal printer
- Send an error report to customer support
Connect accessories
Learn how to connect accessories for the Poynt Smart Terminal, like a printer and cash drawer. (Back to top)
- Which printers and accessories can I use with the Poynt Smart Terminal?
- Connect a printer to the Poynt Smart Terminal
- Load a roll of printer paper
- Connect an accessory to the Poynt Smart Terminal
- Can I use a stylus with the Poynt Smart Terminal?
- Disable the Poynt Smart Terminal printer
Replace hardware and accessories
Learn how to exchange or return your device, order replacement items, and review hardware warranty info. (Back to top)