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Poynt Smart Terminal Help

Connect a printer to the Poynt Smart Terminal

Every Poynt Smart Terminal is equipped with a built-in printer, but you can also connect it to a USB, network or Bluetooth printer. Make sure to test your printer once it’s connected to make sure it’s working properly.


Connect to a USB printer

  1. Plug your USB cord into the Poynt Smart Terminal dock and then connect it to your printer.
  2. On your Poynt Smart Terminal home screen, the printer will show as Connected.
  3. Print a test receipt.

Note: The Poynt Smart Terminal must remain in the dock while using your USB printer in order to successfully connect.

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Connect to a network printer

  1. Turn on the network printer. Your printer should print out its IP address after a delay of 10 seconds.

    Note: If your printer does not print its IP address (or DHCP address) automatically, turn the printer off. Turn it on again and immediately hold the feed button for 2-3 seconds and the IP address should print.

  2. Swipe down twice on your Poynt Smart Terminal screen and tap Settings.
  3. Tap Accessory.
  4. On the Accessory Manager menu, tap Add network accessory.
  5. Tap Printer.
  6. Choose your printer model and tap Connect.
  7. Enter the IP address from step 1 and tap Confirm.
  8. Print a test receipt.
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Connect to a Bluetooth printer

  1. Swipe down twice on your Poynt Smart Terminal screen and tap Settings.
  2. Tap Accessory.
  3. On the Accessory Manager menu, tap Find new accessories.
  4. When you are prompted to enable Bluetooth, tap Yes.
  5. Tap printer or tap your accessory type and tap Connect.
  6. Print a test receipt.
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Test your printer

Once you’ve connected your printer, print a test receipt to make sure it’s working properly.

  1. Swipe down twice on your Poynt Smart Terminal screen and tap Settings.
  2. Tap Accessory.
  3. Locate the printer you want to test and tap Test Printer.
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Manage your printing preferences and accessories

Manage your printers or external accessories directly from your Poynt Smart Terminal. The built-in Poynt Smart Terminal printer is used as your default printer but can be switched by updating your printer preferences.

  1. Swipe down twice on your Poynt Smart Terminal screen and tap Settings.
  2. Tap Accessory.
  3. On your Manage Accessories page, you have the following options:
    • Add a new USB, network, or Bluetooth peripheral
    • Test peripherals
    • Use the toggles to turn On or Off on any peripherals
    • Remove peripherals

If you want to use external printers for different receipt types, go to Settings > Receipt Printer Preferences and tap the receipt type you want to print. You can also choose if you want to automatically print a receipt when an order is saved and/or after it’s paid. Here are the receipt types you can choose from:

  • Order receipt
  • Customer receipt
  • Item receipt
  • Payment receipt
  • Settlement receipt
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