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My Poynt Card Reader won't connect to my mobile device

If you’re having trouble connecting your Poynt Card Reader to your mobile device, try these troubleshooting steps.

Step 1: Activate Bluetooth on your mobile device

Note: Make sure your mobile device is not in airplane mode and that your operating system is up to date.

  1. Tap Settings.
  2. Tap Bluetooth.
  3. Turn on the Bluetooth toggle.

Step 2: Unpair the Card Reader in the Bluetooth settings

If your phone or the GoDaddy Payments mobile app has been updated recently, you might run into a connectivity issue. Unpair the Card Reader from your phone, and then try syncing it again.

  1. Tap Setting.
  2. Tap Bluetooth.
  3. Tap the iOS info icon icon next to the Card Reader label.
  4. Tap Forget this Device.
  5. Open the GoDaddy Payments mobile app and try pairing the Card Reader again.

Step 3: Power the Card Reader off and on

  1. While attempting to sync the Card Reader to the GoDaddy Payments mobile app, press and hold the Card Reader power button for 3 to 4 seconds until the LED indicators turn off.
  2. Press the power button to turn it on again.
  3. Open the mobile app.
  4. Open the GoDaddy Payments mobile app and try pairing the Card Reader again.

Step 4: Make sure the Card Reader is charged

  1. Charge your Card Reader. There are two ways to connect your device:
    • Place the Card Reader in the charging cradle and then connect it to a power source.
    • Plug the USB-C cable directly into the Card Reader and then connect it to a power source.
      One card reader in a dock with a USB cable and one card reader with a USB cable plugged into it.
  2. Charge the Card Reader for 2-3 hours, and then press the power button to power it on.

Step 5: Reset the Card Reader

  1. Use a paper clip to press the reset button at the bottom of the Card Reader.
    The Card Reader with the reset button highlighted. Please use paperclip for reset.
  2. Open the GoDaddy Payments mobile app and try pairing the Card Reader again.

Step 6: Contact Customer Support

If the Card Reader still won't connect to your mobile device, contact us for additional assistance. Our GoDaddy Guides are here to help.

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