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My Poynt Card Reader won't connect to my mobile device

If you're having trouble connecting your Poynt Card Reader to your mobile device, try these troubleshooting steps.

Power the Poynt Card Reader off and on

  1. While attempting to sync the Poynt Card Reader to the GoDaddy Payments mobile app, press and hold the Poynt Card Reader power button for 3 to 4 seconds until the LED indicators turn off.
  2. Press the power button to turn it on again.
  3. Open the GoDaddy mobile app.
  4. Try pairing the Poynt Card Reader again.
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Activate Bluetooth on your mobile device

Note: Make sure your mobile device is not in airplane mode.

Android

  1. Tap Settings.
  2. Tap the Bluetooth symbol. The option might be nested under another label, such as Connections or Connected devices.

iOS

  1. Tap Settings.
  2. Tap Bluetooth.
  3. Turn on the Bluetooth toggle.

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Unpair the Poynt Card Reader in the Bluetooth settings

If your phone or the GoDaddy Payments mobile app has been updated recently, you might run into a connectivity issue. Unpair the Poynt Card Reader from your phone, and then try pairing it again.

Android

  1. Tap Settings.
  2. Tap the Bluetooth symbol. The option might be nested under another label, such as Connections or Connected devices.
  3. Tap Bluetooth. The option might have another label, such as Connected Devices.
  4. Tap the Settings icon next to the Poynt Card Reader label.
  5. Tap Forget or Unpair.
  6. Open the GoDaddy mobile app and try pairing the Poynt Card Reader again.

iOS

  1. Tap Settings.
  2. Tap Bluetooth.
  3. Tap the (i) icon icon next to the Poynt Card Reader label.
  4. Tap Forget this Device.
  5. Open the GoDaddy mobile app and try pairing the Poynt Card Reader again.

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Update your mobile device to the latest OS

Update the operating system on your mobile device to ensure you're running the latest version.

Android

  1. Tap Settings > About phone.
  2. Tap Software update. The option might have another label, such as Check for updates.
  3. If a software update is available, tap Download and Install. The option might have another label, such as Install.

iOS

  1. Tap Settings > General.
  2. Tap Software Update.
  3. Tap Download and Install.
  4. Follow the prompts to install the update.

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Fully charge the Poynt Card Reader

  1. Charge your Poynt Card Reader.
    • Place the Poynt Card Reader in the charging cradle and then connect it to a power source.
    • Plug the USB-C cable directly into the Poynt Card Reader and then connect it to a power source.
  2. Charge the Poynt Card Reader for 2-3 hours, and then press the power button to power it on.

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Reset the Poynt Card Reader

  1. Use a paper clip to press the reset button at the bottom of the Poynt Card Reader.
    Card reader
  2. Open the GoDaddy mobile app and try pairing the Poynt Card Reader again.

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Next steps

If you need further assistance with your device, our GoDaddy guides are here to help.

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More info