SmartLine Help

Port my number to another provider

If you change phone providers, you can transfer your SmartLine phone number to the new provider. First, you'll need to submit a request to unlock your number. This is to prevent your phone number from being transferred without your consent.

  1. From the email address we have listed on your GoDaddy account, send your request to

    Note: Make sure you send the email from the email address on your GoDaddy account, not the one listed on your SmartLine plan for notifications.

  2. Once your phone number is unlocked, you'll receive an email to let you know you can port your number.
  3. Note: While we respond to unlock requests as quickly as possible, please allow 1-2 business days for the response email.

  4. Submit a number port request with your new phone provider within 30 days.
  5. Note: If your number has not been transferred to your new provider within the 30-day window, it’ll automatically be locked again. You’ll need to send another request to unlock your number.

If we cannot unlock your number for any reason, you'll receive an email explaining why.

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